Unit Technician - COS

Position Announcement

Join Utah Valley University's Information Technology team and make a meaningful impact on the daily experiences of students, faculty, and staff. In this hands-on support role, you will be at the center of campus technology operations, providing technical assistance through phone, chat, email, and in-person interactions. Whether troubleshooting hardware issues, repairing computers, or helping users navigate technology challenges, your work will directly contribute to the success of the university community.

This position offers a dynamic environment where no two days are the same. You will develop and strengthen technical skills through desktop and laptop repair, software and hardware installation, service management, and knowledge-base documentation while collaborating with a team dedicated to exceptional customer service. For individuals who enjoy problem-solving, learning new technologies, and helping others succeed, UVU provides an opportunity to build valuable IT experience while supporting a mission-driven institution focused on student success and innovation.

• Installs, troubleshoots, repairs, configures, and maintains PC hardware, software, wireless devices, and operating systems, including Windows and Macintosh, peripheral devices, including networked and local printers, Tablets, and scanners.
• Provides technical support, trains, and maintains communication with faculty, staff, students, and employees in a variety of computer platforms on hardware, software, and networking needs.
• Maintains user network accounts.
• Updates and deploys software images.
• Utilizes Service Desk software to create, track, and update work order requests.
• Performs other job-related duties as assigned.

• Graduation from a standard senior high school or equivalent and three years of any combination of computer-related education and/or technical support and customer service experience related to the Summary of Duties.
• Must have at least 1 year of help desk experience.

Knowledge

• Knowledge of working in a customer service, team-oriented, and collaborative environment.
• Knowledge of various computer applications such as word processing, spreadsheets, databases, PowerPoint, internet browsers, email systems, and other general computer applications.
• Knowledge of Mac OS and Windows OS.
• Knowledge of TCP/IP and application network protocols, operating system configuration, and anti-virus software.
• Knowledge of troubleshooting hardware and software problems, and researching technical issues.

Skills

• Skill working in a customer service, team-oriented, collaborative environment.
• Skill in troubleshooting hardware and software problems, and researching technical issues.
• Strong customer service, interpersonal, verbal, and written communication skills.

Abilities

• Ability to learn quickly and be highly self-motivated.
• Ability to present ideas in user-friendly language.
• Ability to perform tasks in a timely and professional manner.

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.