Site Reliability Engineer III- Operations

Job Title

At Utah Valley University, you'll have the opportunity to build and support the technology solutions that help students, faculty, and staff succeed every day. In this role, you will design, implement, and maintain reliable, scalable systems and automation that improve service delivery, strengthen system performance, and support the university's ongoing digital transformation efforts. Working with modern cloud, infrastructure, and site reliability practices, you will play a key role in ensuring critical services remain secure, available, and responsive for the campus community.

This position offers a dynamic mix of engineering, operations, and innovation. You will collaborate with technical teams and university leaders to enhance system reliability, develop monitoring and automation solutions, support technology upgrades, and resolve complex challenges. Ideal for a technology professional who enjoys continuous learning and problem-solving, this role provides the chance to make a meaningful impact while working in a collaborative environment that values expertise, initiative, and service excellence.

Performs day-to-day administration, maintenance, upgrades, and operation of existing and recently developed systems, including Virtualization infrastructure on-premises and in the cloud, Microsoft Windows System administration, and Linux operating systems, as well as application systems and technologies.

Ensures standard operating procedures, runbooks, disaster recovery, and service catalog definitions are mature and ready for production. Responsible for lifecycle of product set maintenance, availability, reliability, and performance reporting to decision makers and developers. Perform tasks, as needed, to augment work needed on systems by their engineers to ensure timely achievement of project plans and goals. Advocate, contribute, recommend, and facilitate these ever-improving standards and best practices through successful adoption of change within UVU's Digital Transformation department.

Ensure that the underlying infrastructure is running smoothly, and that systems and tools are working as expected. Analyze day-to-day functions and the processes of systems and network management software to ensure they are performing within predetermined specifications. In support of core systems availability and reliability, integrate diverse monitoring solutions for emerging and existing IT infrastructure using automation and API tools in on-premises and cloud architectures.

Engineer centralized, enterprise-wide alerting and key performance indicators that give timely, actionable information to subject matter experts, stakeholders, and leadership. SRE teams conduct post-incident reviews, documenting findings and acting on lessons learned. Following the incident resolution, the engineer will revisit the issue and determine the cause. Build or optimize the incident lifecycle to bolster the reliability of services. Maintain documentation and runbooks to ensure that teams get information when they need it.

Develops operational tools and processes, builds reliable systems, ensures compliance with operational standards, and provides support to operational staff. This can be anything from adjustments to monitoring and alerting to code changes in production. An SRE can be tasked with building a homegrown tool from scratch to help with weaknesses in software delivery or incident response and management. SREs' responsibilities include writing and developing code to automate processes, such as analyzing logs, testing production environments, and responding to any issues.

Such automation allows developers and engineers to focus their attention on bug fixes and building new features rather than being burdened by the day-to-day operational requirements needed in their projects.

Provides leadership, communications, development, engineering, automation, and feedback necessary for enterprise planning and architecture. Timely and responsive work is key for providing what went well or what went badly during a change/incident/problem cycle. Participate in after-hours and weekend on-call rotation and provide training to other on-call staff. Provide remote hands for systems and application administrators that need physical and virtual support within on-premises and cloud facilities.

Perform other job-related duties as assigned.

Graduation from an accredited institution with a bachelor's degree in Information Technology or a related field plus three years of work experience in IT; OR a combination of education and experience in a related field totaling seven years. For Example:

• Bachelor's degree in Information Technology or a related field + 3 years of related work experience.
• OR two years of completed college coursework in Information Technology or a related field + 5 years of related work experience = 7 years.
• OR technical certification program or college coursework…