IT Service Center Intern

IT Support And Operations Intern

We are seeking a motivated and eager IT Support and Operations Intern to join our team. This is an in-office position. This internship is an excellent opportunity for individuals looking to gain hands-on experience by providing front-line support. This includes solving technical issues and fulfilling service requests such as deploying hardware software and system access and improving day-1 productivity, as well as implementing AI enabled applications.

The intern will work as part of a support and operations team to complete tasks with mentoring and supervision. Interns can work full time hours but tend to work part time during fall/winter and fulltime spring/summer.

Request Fulfillment

• Manage user requests for new software, hardware, and other IT-related services
• Ensure timely and efficient request fulfillment

Incident Resolution

• Provide first-level contact and problem resolution for all internal users
• Respond to inquiries, diagnose problems, and guide users through step-by-step solutions

Technical Support

• Assist with installation, configuration, and ongoing usability of system hardware and software
• Identify, analyze, and resolve hardware, software, and network-related issues
• Escalate problems to higher-level support when necessary

User Education

• Educate users on basic system use and best practices to enhance their knowledge and reduce future issues
• Maintain detailed records of user issues, resolutions, and help desk activities
• Update and maintain technical documentation and knowledge base articles to assist in resolving future issues

Collaboration

• Work closely with other IT staff to address broader issues and implement improvements

• Currently pursuing or have completed (1) a college degree in information technology, information systems, computer science, electronics engineering OR (2) CompTIA A+, Network+, and Security+ certifications
• Technical knowledge of hardware, software, and network systems
• Familiarity with remote desktop applications and help desk software
• Experience with Microsoft Windows, Microsoft 365, and Azure AD
• Strong problem-solving, analytical, and creative thinking skills
• Excellent communication and collaboration skills

• Hands-on experience with real-world technical support and operations
• Mentorship from experienced professionals in the field
• Opportunity to work in a collaborative and innovative environment
• Potential for future full-time employment based on performance and availability