Unit Technician - Apple Campus Store

Position Announcement

Join Utah Valley University and put your technical expertise to work in an environment focused on innovation, learning, and service. As an Apple Support Technician, you'll play a vital role in keeping technology running smoothly for faculty, staff, and students across campus. From installing and configuring Apple devices to diagnosing hardware and software issues, you'll provide hands-on support that helps the university community stay connected, productive, and successful.

This position offers the opportunity to work with evolving technologies while building your skills in system support, troubleshooting, and device management. You'll be part of a collaborative team that values problem-solving, continuous learning, and exceptional customer service. If you enjoy working with technology, tackling complex technical challenges, and making a direct impact through reliable IT support, you'll find a rewarding career and meaningful purpose at Utah Valley University.

Installs and configures Apple computer hardware, operating systems, and applications.

Troubleshoots application and system problems and diagnoses and solves hardware or software faults.

Follows diagrams and written instructions to repair a fault or set up a system and replaces parts as required.

Tests and evaluates new technology.

Graduation from an accredited institution with an associate's degree in Information Technology or a related field plus one year of experience directly related to the Summary of Duties; OR any combination of higher education and work experience totaling three years, two years of which must be directly related to the Summary of Duties. For example:

• Associate degree + 1 year of related experience
• OR bachelor's degree in a related field + related internship or work experience
• OR three years of related professional experience in web operations, e-commerce, website maintenance, or digital content management
• OR one year of college coursework in a related field + two years of directly related work experience
• OR two years of college coursework in a related field + one year of directly related work experience

Licenses/Certifications:

Apple Certified Macintosh Technician desired, but will train if not already certified.

• Working knowledge of the Mac operating system.
• Knowledge of supporting various software packages, including Microsoft Office and Adobe Creative Suite.
• Knowledge of configuring computer hardware, operating systems and applications.
• Skills in working continuously on a task until completion.
• Skills in talking with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Skills in rapidly establishing a good working relationship with customers and other professionals.
• Ability to test and evaluate new technology.
• Ability to follow diagrams and written instructions to repair a fault or set up a system, replacing parts as required.
• Able to troubleshoot system and network problems and diagnose and solve hardware or software faults.

Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce. Although part-time and adjunct (less than 30 hours per week) employees are ineligible for the full-time employee benefits package, the university is pleased to offer the following:

• Undergraduate tuition remission benefit:
  Part-time: waives 100 percent of tuition and general student fees for up to 3 credit hours or 1 course after 6 consecutive months of employment and a minimum of 480 hours worked (dependents do not qualify). Adjunct: waives 100 percent of tuition and general student fees for one course per semester in which there is an active teaching assignment at the university (dependents do not qualify).
• Access to the Employee Assistance Program (EAP)
• Access to Campus Recreation and Wellness
• Exclusive cash rewards through Utah Community Credit Union's (UCCU) branch on UVU's campus when becoming a member

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.