Level One Support Engineer

We are looking for a competent

Level One Support Engineer to provide fast and useful technical assistance to customers. You will answer queries on basic technical issues and offer advice to solve them.

An excellent level one Support Engineer must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

• Provide first level contact and convey resolutions to customer issues
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving processes

• Strong written and verbal communication
• Strong initiative and problem solving skills

Clear Center simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, Clear Center has millions of customers spanning virtually every country across the globe.

Clear Center is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

• Position Title Level One Support Engineer
• Status Full Time
• Location
  1145 E 800 S #190, Orem, Utah, 84097
• Department Name Support
• Salary $30,000 - $90,000 a year
• Experience3+ Years

It’s a chance to re-build the digital world and our systems in a way that will serve every single human. It’s time for a new world that is infinitely more accessible, honest, and secure.

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