Influencer & Member ClearCARE Support Specialist

Influencer & Member ClearCARE Support Specialist Position Title Influencer & Member ClearCARE Support Specialist Status Full  Time Location
1145 S 800 E, Orem, Utah, 84097

Department Name Operations
30K - 50K based on resultsExperience

We are looking for driven, hardworking, smart and overachieving Influencer & Member ClearCARE Support Specialists. Experience in the field is not as important as real-world results. Taking initiative, positive-attitude, ability to quickly learn, and ability to adapt to a changing environment and handle multiple priorities are critical. Looking for a career-oriented person who is interested in a long-term opportunity and who exhibits loyalty.

Opportunities for growth and advancement are available. Full and part-time positions available.

You will be responsible for handling member and influencer requests for Clear Cellular. It is the job of the Influencer & Member ClearCARE Support Specialists to answer member chats, texts, emails, phone calls, and in person questions in a prompt and professional manner. The Influencer & Member ClearCARE Support Specialist establishes and maintains a professional relationship with members of Clear Cellular.

Primary focus of the Influencer & Member ClearCARE Support Specialist is to support ClearOS Mobile, ClearPHONES, and ClearOS Mobile Apps. Resolving member and influencer issues in a timely manner is key to success in this position. Communication, proper setting of expectations, and follow through on commitments are important in this role. Staying current with new technology, especially as focused on Clear Cellular products is important.

Our team members are passionate about growth, innovation and collaboration. We are constantly striving to improve and better ourselves so that we can better support members and influencers. If you have a growth mindset and you thrive in a fast-paced environment, you are probably a great fit for our team!

• Provide fast, efficient, and professional support to members and influencers by responding to chats, texts, emails, phone calls, or in person in a prompt and professional manner
• Guide members and influencers through the installation and updating of software and hardware
• Help successfully migrate new members and influencers to the ClearPHONE
• Help members and influencers identify and resolve problems with products by chat, phone, emails, or in person
• Handle member and influencer requests, resolving issues in a calm, professional and respectful manner
• Escalate complex problems to appropriate staff members or departments
• Build and contribute to the FAQ chatbot and continually assist with integration into the AI bot
• Assist with website correction and clarification of online content
• Assist with the integration and migration to the Clear community from other social platforms
• Ensure that member and influencer circles are configured and set up correctly
• Also assist in responding to and oversee the Clear Cellular Facebook, Intercom, Instagram, Linked In, and Chatbot channels

• Knowledge of cellular operating systems such as Android and iOS
• In-depth knowledge of hardware and software
• Ability to take initiative
• Ability to learn quickly, adapt to a changing environment and handle multiple priorities
• Ability to work well with people
• Strong communications skills
• Excellent organizational skills
• Ability to quickly establish good working relationships with members and influencers
• Willingness to sometimes work unsociable hours
• A logical mind
• Enthusiasm for continual learning

Clear Cellular simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top family of companies, and a market leader in communication & conferencing, identity & access, and member engagement & support solutions, Clear Cellular has thousands of members spanning many countries across the globe.

Clear Cellular has offices in Utah and around the world with locations across North America, Europe, Asia and New Zealand.

It’s a chance to re-build the digital world and our systems in a way that will serve every single human. It’s time for a new world that is infinitely more accessible, honest, and secure.

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· Open to all
· Recorded live for public archive