Head of AI-Driven CX Strategy
Job in
Orem, Utah County, Utah, 84058, USA
Listed on 2026-09-05
Listing for:
Brex
Full Time
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software), AI Business & Operations
Job Description & How to Apply Below
Brex in Salt Lake City is seeking an experienced AI operator and leader to own the strategy and execution of AI-powered customer experience. You'll lead the team responsible for Brex's AI customer service platform — optimizing instruction sets, driving quality, and expanding AI across chat, voice, and email.
You will build and deploy AI-powered tools that give Brex's CX team a measurable productivity edge — from agent-assist and real-time guidance to QA automation and workflow tooling.
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