Director of Claims Commercial Liability

Job Description

The individual in this role is responsible for providing strategic leadership, technical direction and operational oversight of commercial general liability claims operations. This position leads claims strategy, performance management, technical standards and operational excellence while ensuring effective claim outcomes, regulatory compliance and alignment with organizational objectives.

• Lead the commercial general liability claims function, including strategy, performance and technical standards.
• Establish and implement claims handling strategies, policies and procedures to ensure consistent, high‑quality outcomes.
• Monitor and manage claim reserves, settlement authority, and expense controls to support financial performance and profitability.
• Oversee relationships with vendors, defense counsel and third‑party administrators to ensure effective claim outcomes.
• Partner with underwriting, actuarial, finance and risk management teams to align claims strategies with business objectives.
• Analyze claims data, loss trends, and emerging risks to drive continuous improvement and proactive risk mitigation.
• Ensure compliance with applicable state and federal regulatory requirements.
• Communicate key claims trends, performance indicators, and emerging risks to leadership and internal stakeholders.
• Serve as a liaison to internal business partners to facilitate effective communication regarding claims performance and operational developments.
• Prepare and deliver professional presentations and reports to executives, directors and other key decision-makers.
• Lead the development, engagement, retention and performance of a high‑performing claims team.
• Provide technical leadership, direction and support across the claims organization.

• Bachelor’s degree; advanced degree or Juris Doctor (strongly preferred)
• 10+ years of experience in commercial general liability claims, injury claims and coverage analysis
• Demonstrated leadership and people management experience
• Strong expertise in litigation management, coverage analysis, litigation strategy, complex claims handling and regulatory compliance
• Experience utilizing claims analytics, identifying trends and implementing operational improvement initiatives
• Excellent communication, negotiation, presentation and decision‑making skills

Alexandira Van Riper