Customer Service Representative

Overview

Rocky Mountain Air Solutions is hiring for a Customer Service Representative at our Orem, Utah location. This role combines counter and inside sales activities with a focus on selling industrial gases and welding supplies via phone and walk-in interactions. You will assist customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.), troubleshoot complex issues with customer processes/needs, complete warehouse activities (cycle counting, shipping and receiving), and support the branch delivery driver role via logistical support and occasional back-up delivery driving.

• Assist customers with accounts, payments, invoice concerns, contact information updates, and cylinder balance reviews.
• Troubleshoot complex customer process/needs issues.
• Complete warehouse activities including cycle counting, shipping and receiving.
• Support branch delivery operations with logistical support and back-up delivery driving when needed.
• Demonstrate dependability, accuracy in transactions, professional interactions, effective follow-up, adherence to processes, and experience in managing customer accounts including receivables.
• Learn products (compressed and liquefied gases: oxygen, nitrogen, argon, acetylene, etc.), welding machines (stick/MIG/TIG), filler metals, and related items.

• Bachelor's degree is required.
• Ability to pay close attention to detail in paperwork.
• Strong analytical and problem-solving skills.
• Ability to work independently and within a team.
• Physical ability to move products, including moving atmospheric gas cylinders with a cart and handling boxes of 60-pound wire.
• Valid Driver’s License with a good driving record.

• Your first year is spent in a rotational training program to understand the business and daily responsibilities; travel to other branches is required during training, and the company pays travel expenses.
• You will obtain your CDL B license with HAZMAT endorsement within 90 days of hire; this is a requirement for all roles relating to customers.
• Hours are based on branch customer service coverage and will be Monday–Friday during normal daytime hours.
• On-call responsibilities are part of branch rotation; this is not a high-demand after-hours customer base.

• Starting pay $24-26/hour depending on experience.
• Medical, Dental, Life and Long-term Disability Insurance.
• 401K.
• Quarterly Profit Sharing.
• 6-8 paid holidays, paid sick time, paid vacation time.