Restaurant District Manager

Overview

Earn $65,000 to $75,000 plus bonuses! – Based on skills and qualifications!

Potbelly Sandwich Shops, where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us.

Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop. Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United States.

We continue to wake up every day with one goal:
Make people happy through good vibes and delicious craveable food. Put those awesome ingredients together, and there’s no telling what we’ll cook up next!

Sound Sandwich offers comprehensive medical, dental, and vision benefits along with group life insurance for our eligible salaried and hourly employees.

Job Title: District Manager

Department/Function: Operations

Location: Field, in District

Report to: Regional Manager or Regional VP/Director

Details: Full-Time, Exempt

Travel Requirements: Frequently

Leads and behaves according to Potbelly Values. District Manager provides leadership, coaching, and direction to shops through people development. He / She will be responsible for up to 6 locations on average, depending on market. He / She leads to improve shop operations and to maximize long-term sales and profit of each shop. DM will plan and set goals for each shop, monitor progress of goals (Sales, Profits, customer metrics, Turnover, Food Cost) and hold employees accountable for delivering results through coaching.

Follows standard Potbelly Operating Procedures with main areas of focus including but not limited to:

FOCUS

People

• Must ensure each shop has a great General Manager.
• Continuously develop and train General Managers to the next level.
• Must develop bench at every level from Shift Leader to District Manager.
• Coach and develop General Managers on:
  Staffing, Scheduling, Turnover, Employee Satisfaction, Performance Management, Training and Orientation, Communication, Rewards and Recognition and Administration.
• 40% of time must be spent on executing Business Plan and Coaching teams
• Coach General Managers on conducting and implementing performance reviews and development plans.
• Conduct performance reviews and provide continuous feedback and development. Hold team accountable.
• Build strong teams. Identify staffing needs. Participate in recruiting, selecting, development and placement of all Managers and Shift Leaders.
• Knows how to and routinely identify internal talent, source and recruit.
• Educate Shop Management on all appropriate HR policies, labor laws, and safety and security procedures. Ensure compliance at the shop level.
• Hold effective monthly meetings with Shop Management team for goal alignment.
• Act as communication liaison between Company Leadership and Shops.

Customers

• Ensure all GMs hire friendly people and teach them the Potbelly Values.
• Hold team accountable for excellence in product quality, consistency and execution, speed of service, shop cleanliness and maintenance and customer service.
• Analyze, address and improve results of the customer feedback program.
• Audit shops to ensure they meet identified operational standards, food safety standards, and labor laws.

Sales

• Develop the annual business plan for the Market.
• Ensure shops properly execute Local Shop Marketing promotions, and new product roll-outs
• Foster Positive Energy in the work environment with shop managers to accomplish business results (increased customer counts, increased sales and increased profits).
• Hold managers accountable for results of facility standards.
• Accountable for co-developing business plan for each shop. Follow-up on progress towards goal achievement.
• Lead successful new shop openings in market/regions.

Profit

• Must know how to make more money; expert in Labor Costs, Food Costs and Controls.
• Meet financial and operational goals. Provide and implement strategy. Motivate and support shop management team to execute strategies.
• Use all information resources available (e.g., balanced scorecard data, secret shops, turnover reports, P&L) to identify opportunities and threats. Optimize shop potential and adjust business…