District Operations Manager

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EōS Fitness is bold, upbeat, and motivating. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are:
Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Our District Operations Manager is responsible for overseeing the Service team and supporting day‑to‑day operations tasks, including people leadership, recruiting, inventory, schedules, payroll, budgets, facility maintenance, and most importantly, the member and team member experience. We’re looking for someone with prior management experience overseeing multiple locations, genuine customer service skills, and a passion for fostering a great workplace culture. This role requires strong organizational skills to manage daily, weekly, and monthly operational priorities.

Reporting to our Regional VP of Operations, the District Operations Manager will support the overall success of the clubs in the designated district by developing the team to ensure an exceptionally positive experience for staff, members and guests.

• Ensure all gym locations operate efficiently and effectively, adhering to company policies and standards.
• Recruit, train, and develop gym managers and staff to maintain a high-performance team.
• Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis.
• Lead CPR certification sessions, adhere to organizational guidelines and maintain all CPR records for the district.
• Deliver comprehensive and engaging hands‑on training for adult learners providing real‑time support and feedback.
• Promote a positive member experience by ensuring high standards of service, cleanliness, and facility maintenance.
• Analyze key performance indicators (KPIs) to assess and improve operational effectiveness and drive growth, e.g. Medallia.
• Ensure compliance with health and safety regulations, as well as company policies, procedures, and industry standards.
• Address and resolve any operational issues, member complaints, or staff concerns promptly and effectively.
• Foster a collaborative environment among gym managers and staff to share best practices and drive continuous improvement.
• Build relationships within the community to enhance brand visibility and attract new members.

• Minimum of 5 years of customer service experience.
• Minimum of 3 years of management/leadership experience.
• Minimum of 1 year of multi‑unit management; the District Operations Manager may oversee 4‑6 locations depending on the market.
• Previous experience delivering excellent customer service and training.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship‑building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills, particularly Excel.
• And, of course, someone who embraces our Core Values!

• Must successfully pass a background check.
• Must obtain a CPR and trainer certification within the first 30 days of employment.
• Must have a valid driver’s license.
• Must maintain a clean motor vehicle record throughout employment.
• Must have reliable transportation to and from multiple job locations.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the company computer system including preparing documents, entering data, and reading reports from the database or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

• Variable income opportunities such as bonuses up to an additional $6,000 per year.
• Post‑training increase of $5,000.

• A highly energetic and collaborative team.
• A management team that cares about your…