Manager, Financial Operations

Position Purpose:

As a direct report of the Senior Manager, Accounting, the Manager, Financial Operations will bring a highly organized and detail-oriented approach as a member of the finance team at Big Brothers Big Sisters of America (BBBSA). The Manager will play a crucial role in ensuring accurate financial transactions and efficient cash flow management while maintaining positive relationships with vendors and customers.

The Manager, Financial Operations will lead with a collaborative approach in assisting accounting and department staff with software support and data research/query preparation.

Location: Continental United States (100% Remote)

FLSA Status: Full Time, Exempt

Travel: Approximately 5%

People Manager: Yes

Essential Duties and Responsibilities:

Accounts Payable:

• Oversee the Accounts Payable (AP) function, including invoice processing, matching documentation, and ensuring timely and accurate payments to vendors/agencies by utilizing the provided A/P software.
• Supervise the AP team, providing guidance, training, and regular performance feedback and assessments.
• Review and approve vendor invoices, credit card expense reports, and pass-through payment requests for accuracy and compliance with company policies.
• Monitor and manage 1099s, vendor relationships, addressing inquiries and resolving any discrepancies.
• Collaborate with other finance/accounting department staff to streamline the procure-to-pay process and optimize vendor terms.

Accounts Receivable:

• Lead the Accounts Receivable (AR) function, including monthly invoicing, cash application, and collection activities by utilizing the provided A/R software.
• Supervise the AR team, providing guidance, training, and regular performance feedback and assessments.
• Review and approve Big Brothers Big Sisters (BBBS) agency invoices, credit memos, and adjustments to ensure accuracy and adherence to established guidelines.
• Oversee the cash application process, ensuring accurate and timely posting of agency payments.
• Collaborate with appropriate departments to resolve billing and collection issues and foster positive customer relationships.
• In partnership with the Resource Development (RD) department, reconcile revenue between Intacct and CRM systems.

Cash Management and Financial Reporting:

• Monitor daily cash flow to ensure adequate liquidity for operational needs while optimizing cash balances across accounts.
• Generate regular AP and AR reports, analyze trends, and provide insights to senior management.
• Assist in month-end and year-end closing processes, including account reconciliations, journal entries related to AP and AR transactions, and cash forecasting for future periods. Relevant accounts include receivables and deferred revenue, allowance for doubtful accounts, accounts payable, and operating bank accounts.
• Ensure compliance with accounting standards and internal controls in all AP and AR activities.

Process Improvement:

• Identify opportunities to enhance AP and AR processes, automation, and efficiency.
• Implement best practices to minimize errors, reduce processing time, and optimize working capital management.

Team Leadership:

• Assist with annual audit and PBC schedules.
• Lead, motivate, and develop the AP/AR team, fostering a collaborative and high-performance work environment.
• Provide guidance on complex transactions, escalate issues as needed, and facilitate cross-functional collaboration.

People Management:

• Recruit, train, retain, and cultivate professional development of direct reports.
• Create a dynamic, supportive, and effective team that is impactful across the BBBSA and the Big Brothers Big Sisters Network.
• Lead and manage resources (people and capital) that retain and cultivate positive, measurable success.
• Monitor progress against performance targets; implement countermeasures as needed.

Culture:

• Demonstrates a commitment to BBBSA’s shared leadership competencies and organizational values.
• Provides consistent follow-up regarding assigned projects and after meetings.
• Cultivates an environment where all team members feel valued, included, and empowered to achieve their potential.
• Manages related and other duties as assigned in support of department and…