Assistant Service Manager

Honda of Orem, a Ken Garff automotive dealership, is currently looking for a talented Assistant Service Manager aligned with our core values of respect, intelligence, greatness, honesty, and teamwork.

• Great culture and real career growth
• Competitive compensation package
• Paid Time Off and 401k with company match
• Medical, Dental, Vision, Short and Long‑term disability, A&D and Life Insurance
• Year‑end bonus program for all employees (Garff Giveback)
• Employee discounts on vehicle purchases, parts, service and more

• Assist in forecasting and meeting goals and objectives for the department
• Establish and maintain harmony and teamwork with all other departments
• Assist in preparing and administering an annual operating budget for the service department
• Understand, keep abreast of, and comply with federal, state and local regulations affecting service operations, such as hazardous waste disposal and OSHA right‑to‑know
• Manage 5–10 employees in the service department
• Carry out management responsibilities in accordance with company policies and applicable laws
• Assist in hiring, training, motivating, counseling, and monitoring the performance of all service department staff
• Assist in directing and scheduling the activities of all department employees and monitor payroll records
• Provide technical assistance to employees as needed
• Participate in meetings with department employees and attend other company/management meetings
• Assist in establishing and maintaining good customer relationships to encourage repeat and referral business
• Serve as a liaison with factory representatives
• Handle customer complaints and maintain high customer satisfaction standards
• Break down estimates into labor and parts before the job starts so technicians are aware of time allowances and quality‑check completed jobs
• Keep abreast of new equipment and tools available and recommend purchases
• Ensure that the work areas and customer waiting area remain clean and inviting
• Assist in department performance using daily operating control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts
• Maintain reporting systems required by general management and factory
• Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, and dollar sales per service advisor
• Ensure customers’ service files are up‑to‑date and readily available for reference
• Monitor the location and care of shop tools
• Collect accounts receivable for service work
• Follow up on parts department orders to ensure parts availability

• 5 or more years working in a service department, prior dealership experience highly preferred
• 2 or more years of proven experience leading, supervising, or managing a high‑performing team
• Strong communication skills, both written and verbal
• Must be able to provide references upon request
• Must be 18 years or older and be authorized to work in the U.S.
• High school diploma or equivalent, college degree preferred
• Valid in‑state driver’s license

We are an Equal Opportunity Employer (( We Hear You ))