Area Manager, Management Healthcare Management

This position is incentive eligible.

Do you have the career opportunities as a(an) Area Manager you want with your current employer? We have an exciting opportunity for you to join Care Now which is part of the nation’s leading provider of healthcare services, HCA Healthcare.

• Plans, directs, organizes and takes ownership of the daily operations of assigned group of clinics, usually 3-5 locations. Demonstrates excellence in customer service. Ensures the clinic is safe, efficient and achieves clinic goals. Leads by example.
• Practices and adheres to the Urgent Care Services Mission and Value Statements.
• Treats patients, visitors, medical staff, colleagues and others with compassion and respect. Strives for excellent patient satisfaction scores.
• Places an emphasis on patient quality, convenience and customer service.
• Supervises clinic managers. Oversees the orientation, training and cross training of leadership and clinic staff to ensure that all HCA, PSG and Urgent Care Service Line policies, established practices and standards are followed.
• Participates in the development and leads the execution of area and clinic goals and objectives in support of HCA, PSG and Urgent Care Service Line goals and objectives. Clearly communicates goals and objectives to subordinate leaders and staff.
• Supervises leadership and staff in accordance with Healthy Work Environment standards. Prepares and inputs employee status changes in HRIS (Lawson). Follows company policy for employee timekeeping, attendance tracking and absence management.
• Participates in all ordinary functions of management including interviewing and selection of leaders and clinic staff, disciplinary actions and performance evaluations.
• Pursues opportunities for personal and professional growth. Provides Leadership Development opportunities for subordinate leaders. Identifies and mentors potential candidates for promotional opportunities.
• Addresses individual or team performance deficiencies. Handles patient and visitor issues and complaints. Provides feedback and follow-up training to employees. Recognizes good performance.
• Implements programs, practices and leads teams designed to improve operations, staff retention and employee engagement.
• Ensures that clinic leadership creates a work schedule for all clinic positions including APPs based on clinic needs. Ensures adequate staffing at all times. Varies staffing levels as indicated by patient volume and efficiency standards.
• May be required to work alternate shifts and may be required to float to other clinic locations. May be required to work in a leadership or staff position to fill open shifts. Is on call for clinic operations
• 24/7 unless responsibility is assumed by others during periods of approved absence. Participates in weekend call rotation.
• Monitors patient flow at assigned clinics to ensure clinic is operating efficiently at all times. Works with all clinic staff to ensure efforts are coordinated and that patients receive high quality care and services. Monitors wait times and seeks to reduce wait times as much as possible. Acts on information provided by Web Check-In and other technology as available.
• Ensures that patients and visitors are kept informed of clinic progress.
• Keeps assigned clinic environments clean, orderly and in compliance with company policy and accrediting standards.
• Ensures completion of daily efficiency reports and that assigned clinic efficiencies are within guidelines. Allocates resources, including staffing, across assigned clinics as needed.
• Creates a physician-driven culture. Provides support as needed and requested to providers. Actively consults with providers to ensure optimal conditions in the provision of patient care.
• Oversees all assigned clinic leadership and staff activities to ensure the correct and timely provision of all services. Follows company established scripts and protocols including Patient Triage and Patient Call Backs.
• Has a working knowledge of all supervised positions and is cable of filling in as needed contingent on license and certification capability. May fill in as Center Manager on a…