Manager, Veterinary Programs

The Best Friend's Mission is to do nothing short of making history by bringing about a time when there are No More Homeless Pets. Our goal is that every animal shelter in every community in the country be no kill.

The fact is, we have a great culture, populated by fun, dedicated, and brilliant people. But we're always looking for talented people who can help us make history, and that's where you come in.

Location: 845 N 100 W #107, Orem, UT 84057

Hiring Range: This position's hiring range is anticipated to be $70,000 to 80,000 annually, depending on experience, plus great benefits!

Position Summary: Veterinary Program Managers are key leaders responsible for the daily functions, efficient operations, and growth of veterinary programs. Managers act with urgency, leading teams to accomplish important tasks and play a direct role in achieving Best Friends Animal Society’s no-kill mission and organizational success. Managers may receive intensive assignments in a particular program, based on organizational needs.

Culture Statement and Responsibility: We value attitude over aptitude, and we treat Kindness as a discipline because it is paramount in our culture along with our other Guiding Principles. Culture is how we talk to and treat ourselves and one another, it’s how we generate and respond to change, it’s how we plan and make decisions, it’s how we do what we do.

Essential Duties and Responsibilities:

• Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness, and positive influence with each other, our visitors, and volunteers as well as the animals every day. This includes listening, being present, being supportive of others, and demonstrating compassion and curiosity in conflict.
• Lead and manage teams, provide strategic direction, and promote lifesaving objectives; oversee, coordinate, and ensure efficient operations of high-quality veterinary care teams of staff and volunteers; contribute to strategies for operational efficiency, superior customer service, and increased lifesaving.
• Provide support, training, mentoring, and performance feedback; conduct performance conversations; participate in recruitment and hiring; ensure teams meet expectations for Best Friends’ program requirements and procedures; lead teams so that each person achieves their fullest potential as contributors to Best Friends mission and goals.
• Prepare and manage the department’s operational budget, forecasting, and performance metrics; participate in the maintenance of physical facilities or vehicles; develop a comprehensive knowledge of Best Friends’ programs to advise teams.
• Work collaboratively with and assist Best Friends’ team members in all areas of operations to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping.
• Maintain a safe workplace, value, and model safe work practices, adhering to organizational safety practices and rules, and addressing or communicating to leadership about unsafe practices and conditions.
• Maintaining inventory, supply ordering, upkeep of medical supply accounts.
• Relationship building with coalition partners, other Best Friends departments, and members of the public.
• Proficiency in all clinic rotations.
• Real-time performance conversations/performance management.
• Collaboration with DVM to ensure proper medical protocol adherence/best practices.
• Accounting and billing management.
• Focus on UT Co. strategic community goals i.e. TNVR.
• Assist with managing our TNVR Voucher Program.

Skills and Experience:

• Experience in leading teams or…