Quality & FDA Compliance Manager

Overview

Job Title:

Quality & FDA Compliance Manager

Department:
Quality & Regulatory

Location:

Hybrid, Orem UT

Employment Type:

Full-Time

Salary Exempt: $75,000 - $85,000

Company Overview At Just Ingredients - a health and wellness e-commerce company - we believe that nourishing your body with real ingredients is essential for living a healthy and fulfilling life. That’s why our products are made using carefully selected, whole-food ingredients. And our people are just as real as our ingredients - authentic, collaborative, and dedicated to fostering a workplace that inspires individuals and teams to reach their full potential.

Position Summary Just Ingredients is seeking a highly organized, detail-oriented Quality and FDA Compliance Manager to support the Quality & Regulatory department in ensuring the accuracy, consistency, and compliance of product documentation. This role will be managing and maintaining essential quality and regulatory records and acting as a liaison between product development, customer service, operations, vendors, and regulatory bodies to ensure compliant, high-quality products that meet internal standards FDA regulations, managing CPG quality systems, and collaborating with internal and external partners in resolving customer complaints in a fast-paced, deadline-driven environment.

• Quality Assurance & Customer Feedback
  • Review supplier documents for incoming raw material approval.
  • Verify completeness of batch records from co-manufacturers.
  • Perform pre-shipment or post-production document checks to ensure compliance with company standards.
  • Investigate and resolve customer complaints (e.g., packaging defects, flavor issues).
  • Maintain and continuously improve quality SOPs to reflect industry best practices and regulatory requirements.
  • Collect relevant batch documentation and investigation data for complaint resolution.
  • Drafting CAPA summaries or follow-up correspondence.
  • Manage audits of suppliers, co-packers, and external manufacturers to ensure compliance with cGMP and internal standards.
  • Oversee product testing, certification, and documentation for ongoing compliance and integrity.
• Logistics and Operational Coordination
  • Collaborate with internal teams and external manufacturers to manage label updates, product launches, and compliance checkpoints in the supply chain.
  • Manage shipping, packaging, and master case compliance to ensure retail and wholesale readiness.
  • Work cross-functionally with design and supply chain to create wholesale ready master cases that meet both regulatory and logistical requirements
  • Partner with logistics and distribution to optimize finished goods flow and reduce compliance bottlenecks.
• Regulatory & Label Compliance
  • Ensure all product labels comply with FDA, DSHEA, and other applicable regulations.
  • Lead review and auditing of product labels, ingredient changes, and packaging updates.
  • Stay current with evolving regulations and industry trends; update internal SOPs and documentation accordingly.
  • Manage regulatory documentation, label claims substantiation, and regulatory submissions where required.
• Document Control
  • Maintain and organize quality and regulatory documentation, including:
    • Specifications
    • COAs
    • Nutrition data sheets (NDS)
    • Lab results
    • Batch records
    • Certifications (Organic, Kosher, Non-GMO, etc.)
  • Ensure all documents are approved and stored per SOP and version control standards.
  • Implement and maintain an electronic or cloud-based document management system.
  • Track and manage document requests from internal departments and external partners.
  • Conduct regular audits to ensure document integrity and compliance.
  • Update and issue controlled SOPs, forms, and records.

• Medical, Dental, and Life Insurance
• Employee discounts on products
• Paid time off
• Health and Wellness Stipend

Just Ingredients is an equal-opportunity employer committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences who share our passion for health and wellness.

Qualifications

• Bachelor’s degree preferred (in food science, biology, chemistry, regulatory affairs, or related field).
• 5-7 years of experience…