Crew Member, Restaurant​/Food Service

Overview:

A Dunkin’/Baskin Robbins Restaurant Crew Member is generally responsible for preparing food and beverages according to Dunkin’ operational standards, providing guests with great service, and maintaining a clean, safe, and organized workspace.

Responsibilities Include:

Follow Brand standards, recipes, and systems

Follow food safety standards

Prepare food and beverages

Assemble and package orders

Understand the restaurant menu, including limited time offers and promotions, and be able to answer guest questions

Maintain a clean and organized workstation

Clean equipment, service areas, and guest areas

Stock items, such as cups, lids, etc. at the workstation

Take orders at the Drive Thru or Front Counter and handle payments (if applicable)
Meet speed of service standards while delivering accurate orders to guests

Serve and communicate with guests

Maintain a guest-focused culture in the restaurant

Communicate effectively with managers and coworkers

Organize and maintain stockroom and refrigerated areas

Education/

Experience:

None Key

Competencies:

Works well with others in a fast-paced team environment

On time, demonstrates honesty and a positive attitude

Willingness to learn and adapt to change

Guest focused

Physical Demands/

Working Conditions:

Standing on feet Repetitive motion, including bending, stooping, and reaching

Lifting objects, including boxes, ice, and product up to 20lbs (if applicable)
Working in a small space

Each franchise organization is an independent employer and thus responsible formaking its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control overa franchise employee’s essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.
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