Retail District Manager

Location:

100 Utah Ave South, San Francisco, California 94080. Pay Range: $120,000–$130,000. This position is eligible for a monthly bonus based on performance goals after training is completed.

• Execute the retail operations plan to achieve target growth in profit, revenue, and production across multiple store locations.
• Spend time in stores with retail teams and customers to identify critical business issues and align tactics with strategy.
• Coordinate with Store Managers to set objectives, monitor product levels, and meet sales budget targets.
• Collaborate with senior retail leadership to generate future retail initiatives, maintaining market knowledge, competitor analysis, and trend awareness.
• Partner with retail leadership to facilitate the annual budget process and with HR to achieve people‑management goals.
• Ensure store locations deliver excellent customer service, maintain cleanliness and brand standards, and promote Goodwill’s mission.
• Serve as a Goodwill ambassador within the community, building relationships with local businesses and organizations.
• Train and oversee store leadership to fulfill duties, allocating resources among locations to maximize performance.
• Ensure district compliance with security, health and safety policies, influencing necessary changes to meet statutory requirements.
• Own performance management, coaching, discipline, and annual reviews for Store Managers and staff.
• Lead and develop 10–14 Store Managers and indirectly support 20–28 Assistant Store Managers, 10–14 Customer Service Managers, and 350–490 Team Members.
• Meet or exceed district revenue (~$30M annually) and operating income metrics.
• Oversee the operation of 10–14 retail locations and manage production output of $5.6–7.8million monthly.
• Conduct weekly store audits, write reflections and recaps, and coordinate monthly manager meetings.
• Monitor safety and asset‑protection audits, address opportunities, and collaborate with facilities on work‑order escalations.
• Coordinate with Recruiting for store staffing needs, onboarding, and hire new staff.
• Handle escalated customer care concerns and lead resolution discussions.
• Review and manage P&L, spending approvals, and leader incentives, working with finance on discrepancies.
• Chair committees as assigned and support company culture change and change‑management processes.
• Travel to each location at least once a week, maintaining a reliable transportation arrangement, and coordinate truck routes and transportation needs.
• Maintain consistent in‑person attendance, work a closing shift and one Saturday shift monthly, and attend quarterly quality‑audit visits as required.
• Perform other related duties as assigned.

• 3+ years of retail management experience in a multi‑store organization, with demonstrated success in developing and growing a retail store chain.
• 3+ years of experience with a retail inventory POS computer system (preferred).
• 5+ years of supervisory experience and business‑operations management (preferred).
• Proficiency in Microsoft Office Suite.
• Valid driver’s license with a clean driving record.
• Ability to pass a background check and to speak and read English proficiently.

Full‑time employees receive medical, dental and vision insurance, a retirement fund, professional development training, commuter benefits, a flexible healthcare spending account, and a mental‑health and well‑being employee assistance program.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Goodwill of the San Francisco Bay is an equal‑opportunity employer. Qualified individuals seeking employment are considered without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, military status, age, genetic information or any other category protected by applicable federal, state and local fair‑employment practice laws. Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.

Individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.