SMB Client Partner

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Franklin Covey (NYSE: FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, Franklin Covey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action.

Our services and products are primarily delivered through our subscription offerings, which are comprised of the Franklin Covey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100, Fortune 500, thousands of small and mid-sized businesses, and numerous government entities.

Franklin Covey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.

Small & Medium Business (SMB) Client Partner

Payroll

Title:

Client Partner - SMB

Division & Department:
Enterprise Client Success

Status:
Full-Time Exempt

Reports to:

Managing Director, SMB Accounts

Location:

Remote – Anywhere in the contiguous United States

Compensation:
Anticipated compensation for this position is an OTE of $110-143k split 60/40 between base/commission.

Date Posted: 5/6/26

As the Small & Medium Business (SMB) Account Manager, you will focus on cultivating, nurturing, and expanding relationships with our existing clients, specifically with organizations that employ up to 500 individuals. Your primary goal will be to drive revenue growth by identifying and pursuing opportunities for upselling and cross-selling our products and services, as well as overseeing and closing contract renewals to ensure long-term client satisfaction.

The ideal candidate will have a strong understanding of SMB-level client needs and a proven track record of managing complex accounts.

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within assigned SMB accounts to foster trust and loyalty.
• Business Growth: Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.
• Strategic Planning: Collaborate with clients to understand their business objectives and challenges, and develop tailored strategies that align our solutions with their needs.
• Account Monitoring: Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.
• Cross-Functional Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables.
• Reporting and Analysis: Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients.
• Problem Resolution: Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction.

• Bachelor’s or advanced degree in Business Administration, Marketing, or a related field.
• 1+ years of experience in account management, sales, or business development.

• 3+ years of experience in an SMB environment.
• Proven track record of successfully managing and growing client accounts, with demonstrated ability to meet or exceed revenue targets.
• Strong understanding of SMB client needs and market trends within relevant industries.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong analytical…