Travel Sales Advisor

Benefits

Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position.

401(k) Matching – $1 for $1 company match up to 6% of eligible earnings per pay period.

Medical, Dental, Vision, wellness program and more.

Paid Holidays and Paid Time Off – Team members accrue PTO monthly. Additional 24 hours per year earmarked for volunteer activities.

Collaboration – AAA values your contribution to providing exceptional service to our members.

Free AAA Classic Membership, AAA Product Discounts, Tuition Reimbursement Program.

Competitive hourly base plus commissions.

Full-time, onsite, 5-day a week position at our AAA Orem branch, with Saturdays included.

• Sales Owns the relationship with the member from beginning to end of each travel related transaction.
• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
• Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
• Maintains minimum production goals in the following areas:
  Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
• Cross-sells products such as credit cards and membership – both independently and by collaborating with specialized team members.
• Member
  
  Experience:
  
  Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences; stays current with world events and latest travel industry developments and trends to provide relevant information to members; investigates and responds to travel-related member questions/complaints, and recommends solutions; acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.
• Operational Support & Compliance:
  Processes and interprets travel documents for members purchasing travel products with AAA and informs them of governmental requirements; handles ticketing for air, hotel, car, and rail, along with primary member servicing.
• Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions; applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.

• Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills.
• Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.); GDS experience preferred (Apollo/Galileo/Travelport).
• Strong consultative selling skills with the ability to listen to members’ needs.
• Self‑motivated sales drive and documented sales success.
• Detailed knowledge of travel products.
• Knowledge of worldwide geography, ability to read and interpret maps and brochures.
• Ability to identify customer needs and recommend solutions.
• Application of good judgment and decision making.
• Ability to work efficiently both independently and as part of a team.
• Bilingual communication skills are a plus.

Minimum Qualifications: High school diploma or equivalent; 3+ years of general sales experience.

Preferred Qualifications: 3+ years of recent experience selling international and domestic travel services.

• This is an in-branch position;
  Saturday availability required, along with occasional evenings for special events.
• Work consists of sitting at a desk, table or computer workstation for extended periods of time.
• May travel by car, plane or other form of transportation to attend business meetings or conferences.
• Approximately 70-80% of the time spent on the job involves the use of a personal computer.

This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.