Mobile Associate, Bilingual - Retail Sales

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They immerse themselves in significant connections with our customers and build new and deepen existing relationships. They continuously work to build expertise in uncovering customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions.

This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. They must successfully complete new employee training.

• Build proficiency related to serving and selling to customers, while providing world‑class customer experience and building loyalty:
  • Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in‑store.
  • Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
  • Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan, including accessories and IoT devices.
  • Approach service and sales needs with composure, integrity, and compassion.
• Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate:
  • How our ever‑expanding coverage stacks up in customers’ neighborhoods, providing a lightning‑fast LTE network.
  • Why T-Mobile plans and services allow customers to live unlimited, feel the love, stay connected, and go further.
  • Complete training on T-Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources.
  • Make the most of their time on shift, consistently seeking information between customers, learning about innovations in wireless and technology.
• Establish relationships with and partner with T-Mobile employees across channels, including business and customer service to:
  • Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
  • Successfully identify and handoff small business leads.
  • Support team initiatives and create an inclusive environment.

• High School Diploma or GED (Required)

• 6 months of customer service and/or sales experience, retail environment preferred (Required)

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
• Effective at balancing customer needs and performance goals (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Eligible employees receive an annual stock grant.

Benefits:
Medical, dental and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays (approx. 4 weeks for full‑time and 2.5 weeks for part‑time employees annually); paid parental and family leave; family building benefits; back‑up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability;

voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long‑term care insurance;…