Clinical Outreach Specialist

Position: INSIDE CLINICAL OUTREACH SPECIALIST
This is an in office position, Monday-Friday Locations:
Orem, Utah, South Jordan, UT Behavioral health experience preferred Purpose
- The Clinical Outreach Specialist increases appropriate admissions through strong relationships with healthcare providers, therapists, psychiatrists, hospitals, inpatient programs, schools, community partners, and other referral sources. Success in this role is measured by qualified referral activity, trusted provider relationships, admissions generated through outreach, accurate CRM documentation, and the ability to educate referral sources on the Company treatment model and appropriate clinical fit.

Key Performance Indicators and Reporting Complete assigned monthly outreach goals, including standard targets of 40 provider meetings, 4 tours, and 1 hosted event unless adjusted by Outreach Leadership.

Achieve assigned revenue, referral, admissions, or census-support goals for the territory.

Maintain accurate CRM documentation for 100% of meaningful referral source contacts, meetings, tours, follow-ups, barriers, and next steps.

Develop and maintain a current target account list and preferred provider network for the assigned territory.

Follow up on referral source questions, service issues, and referral opportunities within the timeframe established by the department.

Submit daily or weekly KPI updates and monthly expense reports accurately and on time.

Support local events, clinic tours, provider education, community events, and new-facility launches as assigned.

Upon achieving these key performance indicators, your supervisor will meet with you to review progress and collaborate on establishing new performance goals that reflect continued growth and excellence.

Core Competencies Demonstrate strong relationship-building ability with healthcare providers, therapists, psychiatrists, hospitals, schools, and community partners.

Demonstrate ability to communicate clearly about OCD, anxiety, ERP, IOP level of care, admissions process, outcomes, and appropriate referrals.

Demonstrate strong prospecting, follow-up, provider education, objection handling, and territory management skills.

Demonstrate disciplined CRM use, accurate data entry, route planning, expense reporting, and goal tracking.

Demonstrate honesty, trustworthiness, integrity, and ethical outreach behavior in all provider relationships.

Core Responsibilities
- These duties may vary depending on job assignments and Company needs.

Prospect and develop new referral sources, including therapists, psychiatrists, primary care providers, pediatricians, OB/GYNs, hospitals, inpatient facilities, schools, and behavioral health organizations.

Educate providers on the Company services, clinical fit, outcomes, therapy process, referral process, family involvement, and how to access care.

Conduct lunches, in-person meetings, one-on-one follow-ups, group presentations, tours, conference conversations, and community outreach activities.

Prioritize high-yield accounts and create daily, weekly, and monthly plans for outreach activity and admissions generation.

Maintain accurate provider contact lists, account notes, follow-up tasks, referral source status, and email information in the approved CRM.Collaborate with Admissions to support timely referral follow-up, provider updates, and smooth referral experiences.

Collaborate with site leaders to understand program availability, census needs, client fit, tour opportunities, and referral source concerns.

Identify provider objections, barriers to treatment, access issues, payer questions, and market feedback and route concerns to the correct internal owner.

Participate in local events, open houses, provider education sessions, conferences, and outreach campaigns as assigned.

Adhere to all…