Event Staff II - Access and Security - UCCU

Overview

Event Security at Utah Valley University plays a vital role in creating safe, welcoming, and well-run campus events. Building on the core responsibilities of Event Staff, this position adds entry screening and back-of-house security duties that directly support the safety of guests, performers, and colleagues. Event Security team members operate walk-through magnetometers and handheld screening devices, conduct bag checks in accordance with established policies, manage access to restricted areas, and enforce prohibited-item guidelines with consistency and professionalism.

This role is ideal for individuals who value sound judgment, clear communication, and calm decision-making in a fast-paced environment. Event Security staff work closely with Supervisors, back-of-house managers, and law enforcement partners, contributing to a coordinated, respectful approach to event safety. At UVU, Event Security professionals are trusted to apply policy thoughtfully and treat every guest with dignity—making a visible, meaningful impact on the success and safety of campus events.

• Guest Services & Wayfinding:
  Welcome guests; provide directions, seating assistance, and ADA support; resolve routine questions and complaints with empathy and professionalism.
• Ticketing & Access Control non-screening:
  Scan tickets/credentials; verify seating locations; prevent pass-backs; redirect or escalate suspected fraud.
• Crowd Management:
  Monitor aisles, concourses, stairs, and portals for congestion; execute hold/release procedures; maintain clear egress; report hazards.
• Policy Communication:
  Politely enforce venue policies bag size, re-entry rules, prohibited behaviors; escalate refusals per protocol.
• Incident Observation & Reporting:
  Recognize concerning behavior impairment, disorderly conduct, medical needs; notify control/dispatch; complete concise incident statements as directed.
• Emergency Readiness:
  Follow staff movement and guest communication directions during alarms, evacuations, or shelter-in-place; support ADA evacuations per plan.
• Professional Presence:
  Maintain assigned post; uphold service standards; keep areas tidy; support opening and close-out checklists.
• Entry Screening Operations:
  Set up/verify magnetometer calibration and lane configuration per supervisor direction. Conduct screening with professionalism and consistency; use secondary wanding as required. Execute bag checks in view of CCTV when possible; apply bag-size and contents policy; manage divest tables. Enforce prohibited-items policy; follow refusal, surrender, or denial-of-entry procedures and document as directed.
• Queue & Throughput Management:
  Stage stanchions/signage; meter guest flow to maintain target throughput while preserving screening quality. Triage VIP/ADA/issue lines; coordinate with ticketing to resolve exceptions quickly.
• Credential & Access Control Back of House:
  Validate credentials at docks, tunnels, stage doors, and production corridors; deny access when not authorized; log deliveries and vendor check-ins. Monitor Back of House for propped doors and unknown persons or property. report security breaches as directed.
• Incident Response & Coordination:
  Notify control/dispatch; preserve scenes as directed; write clear factual statements who/what/when/where. Support ejections and welfare checks as directed by Supervisors; always prioritize safety and de-escalation.
• Asset & Information Protection:
  Maintain discretion regarding talent movement and production details; challenge unknown persons politely.
• Compliance & Professional Standards:
  Follow search/screening and privacy protocols; treat all guests with dignity and impartiality. Maintain chain-of-custody procedures for surrendered items as instructed.

High School diploma or GED

Preferred Qualifications:

• Experience with Two Way Radios.
• Experience with events and crowd management.

• Ability to work effectively and respectfully with people from varied backgrounds within a university setting.
• Knowledge of suspicious activity and behaviors.
• Knowledge of where to find help with ticketing issues, an unruly guest, a medical emergency etc.

• Skills in effectively dealing with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
• Fantastic communication and social skills, including the ability to listen and deescalate tense situations.

• Ability to read small print.
• Ability to climb steps repeatedly.
• Ability to descend/ascend ramps and inclines/declines.
• Ability to stand for long periods of time.
• Ability to work in a fast-paced, busy environment with environmental conditions such as noise, dark/dim/absence of lighting etc.
• Ability to bend, stretch, reach and kneel without restriction.
• Ability to stay calm in an emergency or confrontational situation.
• Ability to present a professional, polished appearance.