Industry Expert

About the Role

Arch Systems is looking for an Industry Expert to bring deep, hands‑on manufacturing and regulatory expertise into our most complex customer environments. This role is designed for a senior industry practitioner who has spent their career operating inside regulated, high‑stakes production environments and can bridge manufacturing operations, IT, compliance, and advanced digital systems.

You will work directly with Arch customers in complex, compliance‑driven manufacturing environments
, in regulated industries like defense, aerospace, and automotive, helping them apply modern data platforms and AI‑driven solutions while meeting strict requirements around data security, traceability, and audit readiness, including ITAR‑restricted and FedRAMP‑aligned contexts. This role partners closely with Arch’s product, engineering, and customer teams to ensure real‑world manufacturing challenges are translated into scalable, compliant solutions.

This is a senior, customer‑facing role requiring strong technical judgment, manufacturing credibility, and the ability to operate effectively across operations, IT, quality, and engineering teams.

• Act as a Trusted Industry Authority: Serve as a senior subject‑matter expert for customers operating in regulated manufacturing environments, providing guidance on manufacturing systems, compliance considerations, and production best practices.
• Bridge Manufacturing, IT, and Compliance: Help customers balance live production needs with IT, security, and regulatory constraints, including ITAR requirements, auditability, data security, and traceability.
• Guide System Architecture in Regulated Environments: Support the definition and validation of manufacturing system architectures that integrate MES, automation, connectivity, and analytics platforms within compliance‑driven frameworks.
• Translate Production Challenges into Platform Solutions: Work with customers to convert real production problems into data‑driven and AI‑enabled solutions that improve operational performance while maintaining compliance.
• Support MES and Digital Manufacturing Programs: Advise on MES selection, integration, deployment, and optimization, ensuring alignment with broader manufacturing and analytics strategies.
• Enable Automation and Connectivity Initiatives: Contribute hands‑on expertise across automation projects, machine integration, and industrial connectivity (e.g., OPC UA, MQTT, REST APIs, brokers, and edge devices).
• Collaborate Cross‑Functionally: Partner closely with Arch’s product, engineering, and customer teams to ensure solutions reflect the realities of regulated manufacturing environments.
• Lead Complex Programs End‑to‑End: Drive customer‑facing initiatives from discovery through execution, aligning operations, IT, quality, and engineering stakeholders throughout the lifecycle.

• Deep Industry
  
  Experience:
  
  Minimum of 15 years of hands‑on experience in discrete manufacturing environments.
• Regulatory & Compliance
  
  Experience:
  
  Proven experience operating within strict regulatory or compliance‑driven frameworks. Ability to support ITAR‑restricted programs and security‑focused environments is required.
• Manufacturing Operations Expertise: Strong background in live production environments with deep understanding of routing, work orders, quality systems, downtime tracking, and manufacturing KPIs.
• MES Expertise: Extensive experience with MES systems, including defining, deploying, integrating, or optimizing MES within factory environments.
• Automation & Machine Integration: Direct involvement in automation initiatives, PLC‑based systems, and shop floor integration into IT or data platforms.
• Industrial Connectivity
  
  Experience:
  
  Hands‑on experience with multiple connectivity approaches such as OPC UA, MQTT, REST APIs, brokers, and edge architectures.
• AI & Platform
  
  Experience:
  
  Strong knowledge and hands‑on experience with AI tools and platforms, including applying AI in manufacturing or production environments.
• Technical Foundation: Basic programming knowledge and the ability to understand scripts, data flows, and system logic. Comfortable working closely…