Product Operations Associate - AI Avatars

Location:

Los Angeles or New York.

Genies is an avatar technology company powering the next era of interactive digital identity through AI companions. With the Avatar Framework and intuitive creation tools, Genies enables developers, talent, and creators to generate and deploy game‑ready AI companions. The company’s technology stack supports full customization, AI‑generated fashion and props, and seamless integration of user-generated content. Backed by investors including Bob Iger, Silver Lake, BOND, and NEA, Genies’ mission is to become the visual and interactive layer for the LLM‑powered internet.

This role is an in‑person Product Operations Associate position that will help operationalize the future of Smart Avatars. You’ll work closely with Product Managers, Engineers, Designers, and external IP partners to train, test, and optimize AI Avatars, ensuring every experience is delightful, on‑brand, and deeply engaging for users. This is an in‑person role based in Los Angeles or New York, with opportunities for growth into Product Management or other cross‑functional roles within the company.

• Support Avatar Production:
  Conduct research on talent and IP personas to inform Smart Avatar personality, visual identity, and conversational design.
• Operationalize Smart Avatar Creation:
  Roadmap and manage the development schedule of Smart Avatars as they are built and released in the Genies ecosystem.
• User Research & Interviews:
  Conduct structured interviews and usability studies with early users and fans; analyze qualitative data to inform product decisions.
• QA & Feature Validation:
  Proactively identify bugs, issues, and mismatches in AI responses; collaborate with engineers and PMs to suggest fixes and improvements.
• Document Workflows & Feedback Loops:
  Help streamline avatar development systems, tracking experiments, training data, version history, and user insights in clean documentation.
• Benchmarking & Competitive Analysis:
  Stay on top of emerging trends in AI companions, fandom culture, and character‑driven chat experiences; present findings to the team.
• Operationalize AI Companion Scaling:
  Work with cross‑functional partners to identify bottlenecks and build scalable playbooks for training and launching AI characters.

• 1–2 years of experience in product operations, research, QA, or creator/production‑oriented roles (internships count!).
• Strong attention to detail and organizational skills; you naturally spot issues and propose fixes before anyone else does.
• A passion for AI, gaming, entertainment, or digital characters—you’re excited about what’s coming next.
• Clear communication skills and the ability to give both structured feedback and narrative insights.
• Strong curiosity about how things work and how they can be improved.
• Comfortable with ambiguity and evolving workflows in a startup environment.
• Experience using AI tools like ChatGPT, Midjourney, Perplexity, or Character.ai.
• Bonus: familiarity with Unity, prompt engineering, or 3D production workflows.

Genies is a well‑funded, growing startup that cares deeply about each employee’s growth and success. Our roles are designed to expose you to a breadth of responsibilities and new challenges, fostering professional development. Full‑time employees may be eligible for equity compensation, a robust health, wellness, and benefits package, and a starting salary range of $70‑120k.

Benefits include comprehensive health insurance for you and your family (Anthem + Kaiser options available), dental and vision insurance, competitive salaries for all full‑time employees, unlimited paid time off, sick time, paid company holidays, paid parental leave, bereavement leave, and jury duty leave. We also offer health & wellness support through monthly reimbursement programs and provide a bright, open‑environment office space with flexible hours and a work‑from‑home policy.

Genies is an equal‑opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.