Customer Service​/Helpdesk Associate

Job Title: Customer Service / Helpdesk Associate

Company: Gold Eagle Auctions

Location: Orinda, California, United States

Employment Type: Full-Time

Salary: $29 - $37 USD per hour

Gold Eagle Auctions  is a leading online auction and liquidation company specialising in the sale of consumer goods, electronics, tools, home items, and surplus inventory. We provide a streamlined digital bidding experience, allowing customers to browse, bid, and purchase items directly through our online platform. We are seeking a dedicated and professional Customer Service / Helpdesk Associate to join our team.

The ideal candidate will be the first point of contact for our users, providing exceptional support and ensuring a smooth and positive experience that reflects our commitment to affordability, transparency, and excellent service.

• Respond promptly and professionally to customer enquiries via email, telephone, and our online platform.
• Guide users through the bidding process, assist with account registration, and resolve payment-related issues.
• Provide clear and accurate information regarding product listings, auction rules, and our fast pickup procedures.
• Troubleshoot and resolve basic technical issues customers may encounter while using the website.
• Effectively manage and resolve customer complaints, escalating complex issues to the appropriate department when necessary.
• Liaise with internal teams, including logistics and warehouse staff, to coordinate customer pickups and resolve inventory questions.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Actively gather customer feedback to contribute to the continuous improvement of our platform and services.

• Proven experience in a customer service, helpdesk, or a similar client-facing role.
• Exceptional communication skills, both written and verbal, with a strong command of the English language.
• Excellent problem-solving skills and the ability to remain calm and patient in a fast-paced environment.
• Strong digital literacy and the ability to learn new software and online platforms quickly.
• Excellent organisational and time-management skills with the ability to handle multiple tasks simultaneously.
• A proactive and customer-focused attitude with a genuine desire to help others.
• Experience with e-commerce platforms or online auctions is highly desirable but not essential.