Service Advisor

Service Advisor | Mercedes-Benz of Orland Park

Salary: $70,000 – $90,000 per year

Location: Orland Park, IL

Experience Level: Professional / Customer Service / Automotive

Mercedes-Benz of Orland Park is looking for a Service Advisor who understands that luxury isn’t just about the car—it’s about the experience. As part of the family-owned Fields Auto Group
, we don't just fix vehicles; we build lifelong relationships through our "Fields Five" core values:
Safety, Integrity, Courtesy, Presentation, and Efficiency.

If you are a high-energy professional who thrives in a collaborative, fast-paced environment and has a passion for world-class service, we want to meet you.

We believe our employees are our greatest asset. To support you, we provide a comprehensive benefits package and a culture that promotes from within:

• Financial Security: 401(k) Plan & Competitive Pay ($70k - $90k).
• Health & Wellness: Medical, Dental, Vision, Disability, and Paid Basic Life Insurance.
• Work-Life Balance: Personal Time Off (PTO) and Paid Training.
• The "Fields" Perks: Employee vehicle purchase plans, discounts on products/services, health & wellness programs, and Saturday Lunches provided by the dealership.

As a Service Advisor, you "own" the customer experience. You are the conductor of the service department—balancing technical needs with premium hospitality.

• Luxury Concierge: Oversee the flow of the Drive Lane, ensuring every guest receives a prompt and polished greeting.
• Problem Solver: Translate complex repair needs into clear, transparent explanations for vehicle owners.
• Efficiency Expert: Manage technician schedules and distribute work to ensure the shop runs at peak performance.
• Relationship Builder: Take personal ownership of every inquiry (phone or in-person) to ensure no customer is ever "mishandled."

• Personality: Organized, friendly, and naturally helpful.
• Communication: Fantastic verbal and written skills; able to explain technical concepts simply.
• Professionalism: Well-groomed appearance consistent with a luxury retail environment.
• Leadership: Demonstrated ability to manage processes and collaborate with others.
• Must have a valid driver’s license (acceptable driving record) and be willing to undergo a pre-employment background check.

• Activity: Regularly standing, walking, and moving throughout the dealership; ability to lift up to 40 lbs.
• Technical: Ability to test drive customer vehicles; comfort working in a shop environment with moving mechanical parts and moderate noise levels.
• Vision: Close vision and depth perception are required for vehicle inspections.

Apply today to start your journey with Mercedes-Benz of Orland Park. We are an equal-opportunity employer and value diversity in our team.