Department Manager

About the Role

As a Department Manager, you’ll lead and motivate your team to create an inclusive, collaborative culture that supports H&M’s operational and visual standards. You will own the total omni‑channel customer experience in your department, driving sales, profitability, visual merchandising, and team development.

• Deliver an omni‑channel customer experience in line with global guidelines.
• Represent the H&M brand positively and promote our Loyalty App and sustainability initiatives.
• Set, analyze, and communicate sales and budget goals, creating action plans to optimise results.
• Ensure high quality customer service across all store areas, supporting the team to actively sell products.
• Maintain accurate fitting‑room and checkout routines, including transactions, returns, and exchanges.
• Oversee department operations in a cost‑efficient manner and manage all administrative routines for people and processes.

• Stay current on fashion trends, key designers, styles, and competitor activity.
• Equip the team with product and fashion knowledge for enhanced customer interactions.

• Recruit, onboard, and develop the store team, including performance management and upskilling.
• Deliver regular performance reviews, succession planning, and continuous feedback sessions.
• Collaborate with the Visual Merchandiser team and manage daily store meetings to motivate and inspire.
• Ensure compliance with all store procedures, routines, and legal requirements.

• Maintain a clean, well‑presented sales floor and back‑of‑house environment.
• Ensure high product quality, garment care, and compliance with visual merchandising standards.
• Manage stock levels, allocation, and fitting‑room routines according to internal guidelines.
• Support omni‑channel services (In‑Store Care App, Click & Collect, Smart Store, etc.) and technology usage.
• Open and close the store daily, overseeing operational routines and legal compliance.

• Strong, supportive leader who takes responsibility for others.
• Ambitious, analytical, and highly communicative, capable of working with numbers and statistics.
• Customer‑centric, achievement‑oriented, and motivated by performance and competition.

Expected hourly range: $21.39 – $25.24.
EEOC Code: SLS.
Pay status:
Non‑Exempt, Hourly.

• Staff discount card usable across H&M brands (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound).
• H&M Incentive Program – HIP.
• 25% Staff Discount.
• Medical, Pharmacy, Vision and Dental Coverage – Employee Assistance Program.
• Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA.
• Additional voluntary benefits.

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