Collections Specialist

Collections Specialist

Pay: $20.00–$26.00
Location: Orlando, FL | Fully Onsite

This Collections Specialist opportunity offers the chance to join a stable, growing organization that has been serving clients since 1993. The company has built a reputation for valuing employee development, promoting from within, and providing a supportive, team-oriented culture where hard work is recognized and rewarded.

As a Collections Specialist, you'll play a key role in protecting cash flow while building relationships with clients and internal stakeholders. The Collections Specialist will work closely with Accounts Receivable, Sales, and leadership teams to resolve outstanding balances and negotiate successful payment outcomes.

What makes this Collections Specialist role especially attractive is the combination of base pay, commission potential, career growth opportunities, and a collaborative environment where employees are encouraged to expand their skills through cross-training and advancement opportunities.

This is an ideal opportunity for a Collections Specialist who enjoys problem-solving, relationship management, and achieving measurable results.

• Manage assigned accounts and conduct collection activities through phone, email, and written correspondence as the Collections Specialist
• Partner with Accounts Receivable, Sales, and leadership teams to negotiate payment arrangements and resolve delinquent accounts as the Collections Specialist
• Document all collection activity, payment agreements, client communications, and account updates as the Collections Specialist
• Release credit holds and restore account access upon receipt of payment while maintaining accurate account records as the Collections Specialist
• Research discrepancies, resolve payment issues, and provide exceptional customer service throughout the collections process as the Collections Specialist

• 2+ years of collections, accounts receivable, or credit and collections experience
• Proficiency in Microsoft Excel and the ability to maintain accurate records and reporting
• Strong communication, negotiation, and customer service skills with excellent attention to detail

• Base salary plus commission opportunity
• Stable organization with a long history of growth and success
• Business-casual work environment with a strong team culture
• Cross-training and advancement opportunities within the company
• Work-life balance and supportive leadership

The ideal Collections Specialist is confident, professional, and persistent without sacrificing customer service. This Collections Specialist enjoys negotiating solutions, building relationships, and taking ownership of their portfolio while maintaining a positive and results-oriented approach.