Customer Tax Exemption Specialist Job in Orlando, FL

Customer Tax Exemption Specialist

We are looking for a Customer Tax Exemption Specialist to support customers and internal teams by reviewing sales tax exemption documentation and addressing tax-related questions with accuracy and professionalism. This long-term contract position is based in Orlando, Florida, and is well suited for someone who enjoys detail-oriented work, clear communication, and delivering reliable service in a structured environment. The role focuses on evaluating submitted certificates, applying appropriate exemptions, and helping resolve account issues by following established procedures.

Responsibilities:

• Examine sales tax exemption certificates for completeness, accuracy, and compliance with established guidelines.
• Communicate with customers to answer questions related to tax exemption status, documentation, and next steps.
• Apply eligible tax exemptions to customer accounts after validating supporting information.
• Investigate discrepancies or missing details in submitted records and work toward timely resolution.
• Maintain organized digital and paper documentation through scanning, copying, and record handling tasks.
• Collaborate with internal teams to ensure tax-related requests are processed correctly and efficiently.
• Follow defined procedures to support consistent handling of customer inquiries and exemption reviews.
• Provide courteous service while managing multiple requests and keeping attention on detail and accuracy.