Parts Warranty Administrator

Integrated Cooling Solutions (ICS) delivers HVAC solutions backed by technical expertise and strong manufacturer partnerships. With eight offices across Florida, we help clients design and implement the best systems for their space—backed by hands‑on support and industry know‑how.

At ICS, people come first. We invest in our team’s growth and success, creating a place where your work matters and your career can take off. If you’re ready to be part of something dynamic and meaningful, we’re excited you’re here.

Reports to: Warehouse Manager
FLSA Status: Non‑Exempt

The Parts Warranty Administrator is responsible for providing support to the Parts Warranty and Warehouse operations. This position requires a self‑motivated team player who can be an active part of our team and seeks remedies to ensure customer satisfaction and retention.

• Verify and validate incoming warranty requests from all divisions.
• Maintain an active log of warranty activity, including all correspondence with the customer and/or manufacturer using Zendesk software.
• Administer collection and return of all manufacturer‑required defective components.
• Administer inventory items used for warranty purposes and ensure proper stock replacement practices are utilized.
• Monitor pending credits due from the manufacturer.
• Oversee billable warranty charges.
• File electronic warranty claims with the manufacturer.
• Exhibit strong organizational and customer service skills.
• Exhibit strong attention to detail and follow‑through skills.
• Exhibit strong decision‑making and critical‑thinking skills.
• Demonstrate excellent communication skills both verbal and written.
• Maintain an ethical relationship between the end‑customer and the manufacturer to ensure both parties’ interests are protected.

• Associate Degree in Business or two (2) years of related administrative experience.
• Strong computer skills in MS 365 including Word, Excel, PowerPoint, and Outlook.
• Warranty experience preferred.

Other required skills include ability to read and comprehend simple instructions, short correspondence, and memos; effective presentation of information in one‑on‑one and small group situations; and basic mathematical and reasoning abilities as described in our internal competency framework.

Will be required to work in an office and warehouse environment. Physical demands include operating a computer keyboard and telephone, standing, walking, and lifting up to 50 pounds.

NOTE:

This job description is not intended to be all‑inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

MPSW is an Equal Opportunity Employer

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.