Center Operations Supervisor

Center Operations Supervisor (COS)

The Center Operations Supervisor (COS) is an exempt role responsible for providing comprehensive day-to-day operational support within the center. This position partners closely with the Director of Clinical Operations to ensure efficient execution of daily operations and consistent delivery of high-quality service to our clients, BTs/RBTs and families.

• Manage and maintain daily staff schedules to ensure appropriate coverage and efficient center operations
• Oversee and maintain accuracy of Central Reach data and documentation
• Support authorization tracking, monitoring, and updates to ensure services remain active and compliant
• Coordinate and oversee facility-related needs to ensure a safe, organized, and functional environment
• Assist with hiring processes, including coordination of interviews, onboarding, ongoing training support and hiring support tasks
• Provide administrative support to the clinical leadership team, including training coordination and staff development initiatives
• Support supervision, mentorship, and onboarding processes for new and existing employees as needed
• Ensure smooth day-to-day operational flow and escape issues appropriately to leadership

• Oversee reception: greeting families and team members, answering calls, receiving mail
• Manage and maintain appropriate building access or security through accurate and current authorized pick‑up; manage access control (approved guardian, and Team Member present in building)
• Reschedule services and manage communication of schedule changes, cancellations, day‑of schedule changes, calling families, and Team Member callouts
• Intake assessment scheduling support (and setup family portal as needed)
• Ensure Central Reach data elements remain updated and accurate, including schedule changes, timely conversion of appointments, pipeline dates in metadata fields, client and staff profiles, documentation management reports, etc.
• Payroll support: coding & time‑keeping compliance, conversions, amendments, etc.
• Culture/Team Member relations: welcome new hires, support staff with basic needs, organize events, cover breaks
• Center upkeep and functioning: ordering supplies, safety and compliance (drills, audits quarterly and annually), “leader of the facility” duties
• Work with facilities team to address center needs and coordinate vendor visits as warranted
• Reportable Events reporting (Client, Caregiver, or Employee): assist with documenting and reporting as directed by the CD, DCO, Compliance, or Human Resource
• Confidential document management: receiving and organizing client documents (intake, authorizations, insurance coverage support, Client Coordination of Benefits, and document collection)
• Confidential document management:
  Team member records (Licenses, Certifications, Credentialing records and correspondence) needed for maintaining employees’ electronic file as needed
• Provide basic tech support and inventory management
• Provide basic HR support through onboarding and off‑boarding and time‑keeping tasks (including HR and Training support, training set‑up, final paycheck, collecting member documents, conversion of appointments or accuracy of team member time records)
• Support CD as needed with coaching/corrective action documentation
• Assist with Team Member certifications, applications, and exams (payment and documentation as needed)
• Support marketing efforts and events (drop off brochures, take pictures, coordinate and set‑up events, etc.)
• May support the authorization process (and Authorizations Team) as needed for specific payer requirements: TX Medicaid, TRICARE, ESSC, Catalight, RC, etc.
• Support the candidate interview process as determined by the Talent Acquisition team
• Follow all policies and procedures, including but not limited to, confidentiality and mandated reporting standards as set by the Clinical and Compliance teams
• Other duties may be assigned

Must be available Monday–Friday, 7:30 AM – 4:00 PM.

This is a salaried role and pay is based on experience. Starting rate is 50,000.

• Competitive pay
• Competitive bonus structure
• Daily mentorship and hands‑on support
• Career growth opportunities
• Health insurance, dental, vision, and wellness programs
• 401(k) with company match
• PTO and paid holidays, including 3 floating holidays
• Tuition discount opportunities through Capella University
• Daily Pay – choose when you get paid
• Positive, supportive, and collaborative team culture

Background checks, which may include criminal history and driving record reviews, are required for this position in compliance with applicable laws.

The company is an Equal Opportunity Employer, drug‑free workplace, and complies with ADA regulations as applicable.