Claims Assistant

Purpose of the Job

The purpose of this job is to provide administrative support and overall assistance to Claims Examiners. This position exists to ensure the timely payment of benefits and administration of claims in compliance with state law.

• Delivers basic to intermediate administrative support to Claims Examiners.

• Contact insured or other involved persons to obtain necessary information to process claim.
• Document conversations or information on appropriate ERP system.
• Organize and work with Examiner using computer to enter, access, search and retrieve data.
• Stay current with diary tasks and procedural changes.

Imparts exceptional customer service to internal and external customers, including insureds.

• Provide information to insureds, injured workers or provide referrals to outside vendors as requested by Examiner.
• Process claims for indemnity payments and state mandated forms.
• Process non-medical payments.
• Organize and work with Examiner using computer to enter, access, search, and retrieve data.

Assist Claims Examiner with complete post-claims resolution and related administrative projects.

• Schedule appropriate medical appointments, calculate mileage and send appointment letter reminders.
• Interact with nurse on case management regarding return to work status.
• Support Claims Examiners in the preparation, processing and monitoring of payments.

This role does not have supervisory responsibilities.

High school diploma or general education degree (GED) required. Minimum 1 year of related experience and/or training; or equivalent combination of education and experience.

None required.

Basic understanding of office procedures. Solid customer service, phone and time management skills. Intermediate Microsoft Office Suite:
Outlook, Word, Excel, PowerPoint as well as the ability to learn ERP software. Excellent data entry, strong attention to detail and ability to prioritize assignments. Ability to read, write and comprehend simple instructions, short correspondence and memos. Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

The current range for this position is $19.58 - $30.88. This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off
• Paid holidays throughout the calendar year
• Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands‑on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the vibrant company we are today.

Job Category:
Claims

Job Type: Full time

Req