Verifying Official; VO​/Card Operator, USARC DEERS​/RAPIDS

Verifying Official (VO)/ Operator, USARC DEERS/RAPIDS

Yorktown Systems Group is seeking a highly qualified Verifying Official (VO)/ Operator to provide administrative support services to the US Army Reserve Command (USARC) G-1, necessary for processing identification issuance requests and issuing identification badges for building and system access to eligible recipients in support of the USARC Identification Card Office (ICO).

The USARC Command currently operates ICOs in different locations throughout the United States. The main responsibility of these Common Access Card (CAC) offices is to provide Department of Defense (DoD) CACs and Uniformed Services Identifications (USIDs) to eligible recipients in order to ensure that authorized personnel have identifications to secure and allow efficient physical access to Government facilities, access to secure web sites, and email systems.

The USARC ICOs are also tasked with operating identification issuance systems, and issuing CACs to uniformed service members, retirees, family members/dependents and other eligible recipients such as Contractors assigned to work with USARC.

The Defense Manpower Data Center (DMDC) is responsible for providing all functional oversight for the ICOs equipment, software and maintenance of the Defense Enrollment and Eligibility Reporting System (DEERS)/Real-time Automated Personnel Identification System (RAPIDS) sites.

• Provide administrative support services and effectively staff the USID Card Office during operating hours.
• Be responsible for the accountability, control, verification, and issuance of USIDs and CACs for active duty military, reserve and National Guard members, military retirees, family members/dependents, and other eligible recipients.
• Perform USID and CAC issuance support services by processing identification issuance requests and supporting the Government’s issuance of identification badges for building and system access in accordance with regulations and DoD policy directives.
• Operate the USARC’s USID Card Issuance Systems to verify information and conduct all required background checks to ensure verification of the recipient’s eligibility with 100% accuracy.
• Perform all required USID and CAC issuance verification tasks, including researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in accordance with regulations, DoD policy directives, and the RAPIDS Training Guide.
• All Contractor personnel staffing RAPIDS Workstations shall be certified as “VOs.”
• Ensure uniformed service members, their family members, and other eligible beneficiaries receive the DoD benefits they are entitled to. With the added responsibility of issuing , the VO is on the frontline of defending national security interests and plays an important role in keeping our country safe.
• Perform all VO tasks, which includes but is not limited to:
  • Protect privacy and confidentiality of data on the RAPIDS terminal screen.
  • Verify identity of card recipients as required by applicable regulations before entering applicant data in RAPIDS.
  • View and scan documents that establish benefit or  eligibility before entering data into DEERS or issuance of .
  • Enter DoD Sponsor and family member information, issue DoD  using RAPIDS workstations, suspend privileges and update DEERS as necessary.
• Process and complete DEERS/RAPIDS input and updates accurately and timely. Contractor shall maintain all required information and records in the DEERS/RAPIDS system.
• Operate DEERS RAPIDS equipment to update and maintain electronic and paper filing systems to support CAC statistics, hiring actions, and the entry or any additional CAC information and correspondence received.

• Possess a high school diploma (or equivalent) and one year of experience in a customer service environment, preferably in an HR-related position.
• Able to perform various administrative tasks and procedures and exercise discretion.
• Proficient in oral and written communication, and have working knowledge of Microsoft Word, Outlook, and basic office equipment such as computers, copiers, fax machines, scanners, etc.
• Must successfully…