Front Desk Receptionist

Overview

Anchor Injury and Integrative Health offers top-quality care and attention to your needs. Our mission is to stabilize health using a holistic approach, combining conventional medicine with evidence-based complementary therapies to enhance overall wellness and quality of life.

Front Desk Receptionist.

Salary: $15.00 - $17.00 per hour.

• Answering Phones:
  • Greet patients and answer incoming calls promptly and professionally.
  • Provide information about clinic services, appointment availability, and general inquiries.
  • Direct calls to appropriate staff members or departments as needed.
• Checking Patients In:
  • Welcome patients warmly as they arrive for their appointments.
  • Verify patient information and update records as necessary.
  • Ensure patients complete necessary paperwork and forms accurately and efficiently.
• Checking Patients Out:
  • Process payments for services rendered, including copays, deductibles, and other fees.
  • Provide receipts and documentation for patient transactions.
  • Schedule follow-up appointments as needed and provide appointment reminders.
• Collecting Fees for Services:
  • Calculate fees for services based on fee schedules and insurance coverage.
  • Explain billing and payment options to patients and assist with financial arrangements as needed.
  • Maintain accurate records of payments received and reconcile cash drawer at the end of each day.
• Scheduling Appointments:
  • Manage appointment scheduling software to book and confirm patient appointments.
  • Coordinate scheduling adjustments and cancellations to optimize clinic efficiency.
  • Follow up with patients to reschedule missed appointments and fill cancellations promptly.
• Assist at educational presentations with patient scheduling and fee collection.
• Patient Communication:
  • Communicate with patients via phone, email, and in-person to provide appointment reminders, follow-up instructions, and other important information.
  • Ensure patients feel valued and cared for throughout their interaction with the clinic.
• Administrative Support:
  • Assist with administrative tasks such as filing paperwork, organizing patient records, and maintaining office supplies.
  • Collaborate with clinic staff to streamline administrative processes and improve overall efficiency.
• Continuous Improvement:
  • Actively participate in staff meetings and training sessions to stay informed about clinic policies, procedures, and best practices.
  • Identify opportunities for process improvement and contribute ideas for enhancing patient experience and clinic operations.

• High school diploma or equivalent required; additional education or training in customer service or healthcare administration preferred.
• Prior experience in a medical or chiropractic office setting preferred but not required.
• Strong communication skills, both verbal and written, with a professional and friendly demeanor.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast‑paced environment.
• Proficiency with computer software and willingness to learn new systems.
• Commitment to providing exceptional customer service and patient care.

This position offers a competitive salary, opportunities for advancement, and a supportive work environment focused on promoting employee well‑being and professional growth.

• Monday: 6:30 am – 5:30 pm
• Tuesday: 2:30 pm – 7:00 pm
• Wednesday: 8:00 am – 7:00 pm
• Thursday: 1:30 pm – 6:30 pm
• Friday: 7:30 pm – 6:30 pm