Lobby Attendant - PT

Job Overview

The Coral Springs-Parkland Fire Department has a diverse work force who are dedicated to providing the highest level of professional service to our citizens, businesses and the visitors we serve. We are honored to be rated as an “ ISO Class 1” fire department by the Insurance Service Organization; the highest rating a fire department can attain for fire protection services in the United States.

We are so proud of this rating because it gives us a way to prove to our customers what we strive to achieve every day, which is total customer satisfaction. Our mission is to preserve life and property through emergency medical services, fire suppression, risk reduction, public education, and community partnerships.

Under general supervision, the purpose of the position is to provide routine administrative support to the assigned department or assigned supervisor. Employees in this classification function at a moderately difficult generalist level and are accountable for the accuracy of both routine and non‑routine administrative support duties performed as dictated by the nature of department. This position may be assigned to a large department and perform a broad array of generalized administrative support functions, or assignment may be to a smaller specialized department wherein incumbents receive instruction in departmental functions.

This classification requires strong organizational and interpersonal skills with the ability to carry out a variety of directed tasks.

• Provide front desk lobby support and coverage for building administration including greeting visitors, assisting with questions and overall lobby support, Monday through Thursday from 9am to 3pm, and Fridays from 9am to 2pm.
• Performs a variety of routine administrative functions, e.g., data entry, typing, report processing.
• Supports fire department in clerical responsibilities including supply order and inventory.
• Receives telephone inquiries and complaints, ascertaining the nature of the call, resolving customer issues or directing to appropriate personnel for further assistance.
• Performs a variety of essential record keeping duties and maintains department record keeping and filing systems, e.g., accounts payable, departmental files, and accounting data.
• Completes and processes various forms required or assigned department, i.e., personnel forms, invoices, work orders, purchase orders.

• High school diploma/GED required.
• Two years of experience working in an administrative support position and customer service experience.

The Coral Springs-Parkland Fire Department is firmly committed to offering an equitable, drug‑free work environment. We do not discriminate in any employment related decisions on the basis of race, color, religion, national origin, sex, age, disability or other similar factors that are not job‑related. This commitment is practiced in all aspects of our personnel policies, programs, practices, recruitment, examination, appointment, training, promotion, retention and other related activities.

When requested, the Coral Springs Fire Department will make reasonable accommodations for individuals with disabilities. Please contact the Human Resources Unit if special assistance is needed.