Operations Coordinator in Orlando, Florida

Operations Coordinator

Rockwell Homes is a new home builder, proudly beginning our journey in Orlando, Florida. Though our company is new, our philosophy is old – build relationships and treat everyone well. With over 20 years of homebuilding experience, working in multiple markets with some of the country's largest and smallest homebuilders, the Rockwell team is ready to create a different kind of homebuilding experience.

Rock Well homes feature unique, harmoniously blended streetscapes, designed to encourage interaction and connection. They are built for each family with the highest quality materials and thoughtful details. Rockwell communities are tight-knit and family-oriented. Neighbors know each other thanks to wide front porches and sidewalks that promote a community lifestyle. From our homeowners to our team members to our local business owners, we believe in building "community" in every sense of the word.

Rock Well customers are respected, involved, and well cared for, from day one. We guarantee that you will know us, and we will know you! We keep you informed throughout each step of the buying/building process, so you will always know what is going on while we build the house you will call home. Rock Well team members are special.

We only choose people who "get it," who share in our passion for community, and for connecting with our customers and trade partners. We expect all of our team members to be good stewards in the community, treating everyone with respect and consideration. Rock Well trade partners are true partners. We build solid, enduring relationships that serve our homeowners as well as our communities.

We have their backs, and they have ours. What else can we ask for?

The Operations Coordinator drives efficiency across the entire residential construction lifecycle. This role owns four critical business pillars: permitting and starts, accounts payable processing, office administration, and warranty coordination. The ideal candidate ensures project files move seamlessly from software systems to field managers, keeps trade payments on schedule, and maintains a high standard of customer experience for homeowners.

Key Responsibilities:

• Permitting & Starts Management
• Ensure timely permit submittals and punctual new home starts for the Division to meet corporate velocity goals.
• Documentation:
  Request, assemble, and quality-control (QC) all required permit paperwork.
• Partner Management:
  Track trade partner deliverables, review documentation for accuracy, request revisions, and escalate performance delays to the VP of Operations.
• System Maintenance:
  Maintain complete, organized job files in SharePoint and ensure change orders are uploaded to Build Pro.
• Timeline Accountability:
  Submit packages and track municipal timelines to hit Division targets:
• Submissions:
  Within 30 days of job release in BRIX.
• Issuance:
  Within 60 days of job release in BRIX.
• Field Support:
  Create and distribute "starts folders" and New Home Orientation (NHO) folders to Construction Managers (CMs) at least one week prior to orientations.
• Scheduling:
  Start new jobs in Build Pro based on dates provided by the Purchasing Manager.
• Tracking & Closing:
  Manage the Division's Permit/C.O. tracker, assist with Certificates of Occupancy, verify QA sign-off dates, and manage new home key distribution with the trim trade.
• Accounts Payable & Weekly Reporting
• Invoice Processing:
  Code and process Division accounts payable invoices accurately, researching discrepancies as needed.
• Process Optimization:
  Partner with the Corporate Controller to streamline local AP workflows and support special financial projects.
• Purchasing Support:
  Assist the Purchasing Manager with purchase order (PO) and payable research.
• Reporting:
  Generate and deliver weekly Extra Purchase Order (EPO) and Warranty spend reports to the VP of Operations and Purchasing Manager prior to executive submission.
• Office & Business Administration
• Executive Support:
  Assist the VP of Operations with process documentation, communications, mail distribution, and administrative filing.
• Compliance Filing:
  Sort mail and accurately file trade partner Notice to Owner (NTO) forms.
• Cross-Departmental Support:
  Provide backup administrative assistance across warranty, purchasing, construction, sales, and marketing.
• Facilities Management:
  Order office supplies (paper, toner, etc.), maintain the copy/filing room, and ensure general office and kitchen tidiness.
• Warranty Coordination
• Ticket Intake:
  Monitor and process inbound warranty tickets from HB 2-10, the Orlando warranty inbox, and phone calls.
• Dispatching:
  Create warranty service tickets in Build Pro and assign appointments to Customer Care Representatives or CMs.
• Liaison Operations:
  Act as the primary communication link between homeowners, trade partners, and internal team members to resolve issues.
• Financial Approvals:
  Issue Build Pro work orders and EPOs to authorize repairs and ensure trades are paid for billable work.

Core Competencies:

• Technical:
• Proficient in…