Temporary Hospitality Coordinator Position

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

The Temporary Hospitality Coordinator [Contractor Position] role is a healthy mixture of Customer Service, Reception, Administrative Support, and Office Management. This role is responsible for creating a welcoming environment and seamless experience for all TAIT’s visitors, assisting clients with travel arrangements/local logistics, supporting client visits by securing facilities to host meetings, arranging catering, overseeing the “front door experience”, and helping to maintain the overall safety and cleanliness of the facility.

This role will also help support some members of the executive team with client-specific support tasks.

We expect this role to have a four month engagement.

• Coordinate catering and special needs for in-office meetings with clients, visiting team members, and guests
• Following up with clients and guests ahead of their visit to prepare them, offer assistance, and ensure they feel welcomed and expected
• Greet everyone who comes to HQ as a VIP and provide intuitive guidance (clients, vendors, tour staff)
• Provide a welcome environment for guests visiting our buildings. Ensure a prompt welcome, follow sign-in and sign-out process, provide badges when needed, and provide any information necessary for a productive visit
• Assist with general administrative duties which may include ad hoc client requests (arranging car service, hotel arrangements, etc.)
• Maintain reception desk to handle incoming phone calls promptly (within 3 rings), log calls for tracking and future reference inside the CRM
• Access client information database (CRM) as needed to triage needs. Log cold calls and add leads to CRM
• Own the “front door” experience and layout for welcoming all visitors and ensuring an easy process for entry/signing in/waiting area
• Work alongside Facilities Management team to ensure the office areas and conference rooms remain clean, safe, and tidy
• Track, order, and stock office and kitchen supplies
• Process incoming invoices for credit card payment
• Track access badges to the building
• Maintain an active Employee roster to reference for phone requests that are not in the system, as well as safety for the front desk with recently terminated
• Sort all mail and distribute it throughout the company
• Prepare and send outgoing mail and shipments for teams
• Perform assigned duties according to the policies and expectations prescribed by the company
• Other duties may be assigned to meet business needs

• Customer Service Orientation:
  The ability to prioritize and meet the needs of guests, providing excellent service and ensuring their satisfaction.
• Communication
  
  Skills:
  
  Effective verbal and written communication skills to interact with guests, colleagues, and vendors professionally and efficiently.
• Attention to Detail:
  The capability to pay close attention to details, ensuring that all arrangements and accommodations are accurate and meet guest expectations.
• Problem-Solving:
  Being able to…