Sales QA Admin; HVO

Position: Sales QA Admin (HVO)
CRITICAL TASKS Policies and Procedures Maintains confidentiality of proprietary materials and information. Protects the privacy and security of guests and coworkers. Follows company and department policies and procedures. Ensures personal appearance is clean and professional and in compliance with company policies and procedures. Performs other reasonable job duties as requested by Supervisors. Guest Relations Addresses customer needs in a professional, positive, and timely manner.

Listens and responds positively to customer questions, concerns, and requests using brand or property specific processes to resolve issues and build trust. Welcomes and acknowledges each customer with a smile, eye contact, and a friendly verbal greeting, using their name when possible. Thank customers with genuine appreciation and provides a fond farewell. Assists other associates to ensure proper coverage and prompt guest service.

Communication Speaks to guests and co-workers using clear, appropriate and professional language. Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness. Communicates efficiently with others to effectively exchange information. Working with Others Supports all co-workers and treats them with dignity and respect. Develops and maintains positive and productive working relationships with other associates and departments.

Partners with and assists others to promote an environment of teamwork and achieve common goals. Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality. Documentation/Reporting Enters and locates work-related information using computers and/or application systems. Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc. Computers/Software Enters and retrieves information contained in computer databases and software to update records, files.

Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software. CRITICAL COMPETENCIES Analytical Skills Computer Skills Learning Interpersonal Skills Team Work Customer Service Orientation Diversity Relations Communications Telephone/Email Etiquette Skills English Language Proficiency Communication Writing Listening Applied Reading Personal Attributes Integrity Dependability Positive Demeanor Initiative Stress Tolerance Adaptability/Flexibility Organization Detail Orientation Multi-Tasking Time Management Planning and Organizing Computer Software Microsoft Office Suite PREFERRED QUALIFICATIONS Education High school diploma/G.E.D. equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience No supervisory experience is required Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.