Mobile Service Advisor

Mobile Service Advisor

Are you passionate about the automotive industry and providing top-notch customer service? We're looking for an experienced Mobile Service Advisor to represent our Lincoln brand by delivering exceptional mobile service experiences directly to our customers. Be part of a forward-thinking dealership that brings convenience, quality, and care to our clients—wherever they are.

Benefits:

• Competitive Compensation: $40,760-$45,000
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance

Key Responsibilities:

• Serve as the primary point of contact for mobile service customers
• Schedule and coordinate mobile service appointments
• Clearly explain maintenance and repair recommendations
• Create accurate service estimates and invoices
• Collaborate with mobile technicians to ensure timely and high-quality service delivery
• Maintain customer records and follow up to ensure satisfaction
• Promote dealership services and build long-term customer relationships

Qualifications:

• Previous experience as a Service Advisor/ Appointment Scheduler in a dealership or service center (Ford/Lincoln preferred)
• Excellent communication, organizational, and customer service skills
• Strong technical knowledge of vehicle maintenance and repairs
• Valid driver's license with a clean driving record
• Ability to work independently and adapt to a mobile work environment
• Professional, positive, and team-oriented attitude

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.