Autonomous Vehicle Service Advisor - Orlando

Position: Autonomous Vehicle Service Advisor - Orlando 32824
Auto Nation is seeking a dedicated and detail-oriented Autonomous Vehicle Service Advisor to join our team in collaboration with our nationally recognized Autonomous Vehicle Partner. This role is pivotal in ensuring the seamless operation of our service depot, focusing on the maintenance and repair of autonomous vehicles. The ideal candidate will act as a liaison between our technicians and our Autonomous Vehicle Partner, ensuring that service standards and expectations are consistently met.

At Auto Nation, we want our employees to feel happy, healthy, and valued as they work to provide a top-notch experience for our customers. We offer our full-time Associates great, competitive benefits such as:
• Higher income potential
• Full benefits package including Paid Time Off & 401K w/ Company match
• Longevity bonuses
• Generous employee referral bonus program for Technicians (employees can earn up to $3000 per Tech referral!)
• Employee discount on vehicle purchases, parts, & service
• Advancement opportunities
• And so much more!

Job Responsibilities:

Initiate and process repair orders for both warranty and non-warranty work, ensuring accuracy and compliance with OEM standards.

Allocate work assignments to Autonomous Vehicle Technicians based on skill set and workload, ensuring optimal efficiency.

Monitor repair progress, providing timely updates to the Autonomous Vehicle Partner and addressing any concerns promptly.

Collaborate with parts providers to source necessary components, ensuring timely availability to minimize vehicle downtime.

Participate in daily service depot meetings, providing insights on performance metrics and areas for improvement.

Maintain comprehensive documentation of all service activities, ensuring transparency and accountability

Adhere to company policies, procedures and safety standards, promoting a culture of excellence and continuous improvement.

Ensure repair procedures are being met in accordance with manufacturer guidelines.

Qualifications:

High school diploma or equivalent; associate degree or technical certification in automotive technology preferred.

Valid in-state driver's license with an acceptable driving record.

Minimum of 2 years of experience in a service advisor role, preferably within the automotive or autonomous vehicle industry.

Strong understanding of vehicle systems and repair processes; ASE certifications are a plus.

Excellent communication and interpersonal skills, with a customer-centric approach.

Proficiency in using service management software and Microsoft Office Suite and Google Workspace.

Ability to work in a fast-paced environment, managing multiple tasks simultaneously.

Requirements:

High School Diploma or equivalent

Strong understanding of autonomous systems, including how they function and interact, must have Experience in self-driving systems and their operational processes, highly desirable

Familiarity with car repair and maintenance, a plus Excellent verbal and written communication skills

Must have a valid driver's license

Ability to drive manual transmission vehicles

Demonstrated customer service skills

Computer skills

Two or more years of supervisory experience (preferred)24/7 Operation / Several work schedules to choose

The hourly pay for this position is $40.00.ㅤ $26.60 - $46.55ㅤExciting Benefits and Perks Await You:

Competitive compensation and 401k matching

Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and Auto Gear Access  amazing deals and discounts through You Decide, a website with offers from top providers and retailers

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