Deal Desk Analyst - Major Account Services; MAS

ADP is hiring a Deal Desk Analyst I – Major Account Services (MAS) within our Commercial Operations Center of Excellence (CoE)

This is a hybrid role based out of our Tempe, AZ or Maitland, FL office. Qualified candidates must live within commutable distance to one of these locations.

This is a highly customer‑centric, engaging, and instrumental role in driving early‑stage customer success within the Sales & Marketing organization (Major Account Services). We are seeking an individual who has high energy, likes to win, thrives in fast‑moving environments, and consistently meets deadlines. You will serve as a trusted advisor to Sales teams and work directly with SMB clients in their post‑sales onboarding process and smooth transition to ADP.

• The team will act as a “one‑stop‑shop” for sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that the Sales can focus on generating new business.
• Responsibilities include structuring SMB deals in CRM, performing due‑diligence and analysis of customer onboarding requirements, handling of sensitive information, quote management, knowledge of federal/state/local guidelines, and more.
• Manage and analyze data at both client and deal level to ensure accuracy and compliance with Sales and Service customer onboarding policies/procedures.
• Develop tools/calculators that simplify capturing and reporting of payroll balances.
• Provide a seamless and efficient, one‑stop Concierge‑style service for onboarding payroll/HR SMB clients from sale to start.
• Work with a sense of urgency and quickly root cause issues into process, policy, system, data and engage with functional owners to resolve.
• Ensure smooth and successful hand‑off of customer to Service organization.
• Cultivate strong partnerships with peers in cross‑functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless.
• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
• End‑to‑end deal support for clients adopting AI platforms, supporting product/process configuration and prompt buildout. Coordinate technical validation and partner with cross‑functional teams to ensure successful solution design and deployment.
• Guide clients through effective use of the platform, providing hands‑on support on features, workflows while proactively identifying complications, troubleshooting technical or operational issues. Coordinate with cross‑functional teams to resolve challenges.

• A college degree is nice to have but not required. What’s more important is having the skills to do the job.
• Other acceptable experiences could include:
• At least 3‑5 years of business operations, customer operations, sales operations experience or systems integration environment.
• Prior experience in customer success/customer onboarding operations is a plus.

• Ownership mindset, making the customer top priority, curiosity, and high ethical standards.
• Excellent interpersonal and relationship management skills.
• Excellent written and verbal communication skills, along with organizational and time‑management capabilities.
• Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MS Word and PowerPoint skills.
• Meticulous with strong analytical skills and judgment/decision‑making ability.
• Ability to work in a fast‑paced, performance‑based environment and meet deadlines.
• Work independently and proactively drive issues to resolution.
• Knowledge of HR and Payroll industry tools and best practices is also a plus.