Technical Product Manager, Loyalty & User Experience

Job Description

The Product Manager at Signature Aviation is responsible for defining, delivering, and continuously optimizing digital products and platforms that support our global FBO network, customers, and internal teams. Operating within a unified enterprise product organization, this role translates enterprise strategy into measurable product outcomes that enhance customer experience, operational efficiency, safety, and business performance.

As the accountable owner of assigned products, the Product Manager balances enterprise priorities with operational realities, ensuring solutions are scalable, secure, and aligned to Signature’s premium global brand standards. This role serves as the primary connector between business stakeholders, technology teams, and end users, driving clarity, alignment, and value delivery across the product lifecycle. A successful Product Manager delivers measurable impact.

Stakeholders are aligned and confident in product direction, and solutions result in a consistent, safe, and elevated Signature Aviation experience across the network.

• Implement a tier based loyalty program.
• Measure loyalty program success based on campaigns and evaluate touchpoints.
• Manage feature releases and roadmaps for all loyalty programs.
• Partner with engineering and vendors to deploy solutions.
• Partner with business leaders to shape and execute product strategy aligned to enterprise objectives.
• Define and communicate a clear product vision and roadmap.
• Ensure product direction balances enterprise priorities, operational risk, and customer impact.
• Incorporate market trends, competitive insights, and industry best practices into product decisions.
• Develop deep understanding of customers, including flight crews, passengers, operators, and internal teams.
• Lead structured discovery to identify high‑value problems and opportunities.
• Validate solutions through research, experimentation, and measurable outcomes.
• Ensure solutions reflect real‑world operational complexity across a global network.
• Own and prioritize the product backlog based on enterprise value and strategic alignment.
• Translate business needs into clear product requirements and acceptance criteria.
• Make informed trade‑off decisions balancing scope, risk, dependencies, and timeline.
• Partner closely with engineering and design teams to drive efficient, high‑quality delivery.
• Ensure stakeholder alignment throughout the development lifecycle.
• Partner with stakeholders to plan and execute successful product launches.
• Ensure operational readiness, communications, and training support enterprise adoption.
• Define success metrics and track performance post‑launch.
• Drive continuous improvement based on data, feedback, and evolving business needs.
• Manage products through full lifecycle, including enhancement, optimization, and retirement.
• Act as a trusted advisor to enterprise stakeholders.
• Clearly communicate priorities, rationale, and trade‑offs.
• Balance competing needs while maintaining focus on enterprise value.
• Ensure product decisions support safety, compliance, and governance standards where applicable.

• 7+ years of experience in Product Management/Ownership within a complex enterprise, operational, or distributed environment.

• Demonstrated success leading cross‑functional teams across engineering, operations, and business functions.
• Experience managing products in Agile environments with structured discovery practices.
• Strong strategic thinking and data‑informed decision‑making capabilities.
• Exceptional stakeholder management, facilitation, and communication skills.
• Ability to operate effectively in a global, multi‑location organization.