Supervisor of Credit and Collections

Summary of Position:

he Collections Supervisor is responsible for overseeing the daily operations of the Orlando collections team, ensuring timely collection of outstanding receivables while maintaining strong customer relationships. This role provides leadership, coaching, and performance management to drive team effectiveness and reduce DSO.

Duties and Responsibilities:

* Supervise and support a team of collections specialists

* Monitor daily aging and prioritize collection efforts

* Ensure compliance with company policies and regulatory requirements

* Review and manage escalated accounts and high-risk customers

* Track key performance metrics (DSO, past due, cash flow)

* Partner with Sales, Customer Service, and Billing teams to resolve disputes

* Provide coaching, training, and performance evaluations

* Assist in developing and implementing collection strategies

Required Qualifications:

* Bachelor's degree in finance, Business, or related field (or equivalent experience)

* 3-5+ years of collections experience

* 1-2+ years of supervisory/leadership experience

* Strong knowledge of AR processes and credit principles

* Excellent communication and negotiation skills

* Problem-solving and decision-making

* Customer relationship Management

* Time management and prioritization

* Time management and prioritization

Preferred Qualifications:

* Telecom Experience

* Advanced Excel skills

* Experience with Salesforce

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled