Account Controller

Position Summary

The Account Controller is responsible for coordinating and optimizing the full order cycle within the supply chain, ensuring a smooth transition from order receipt to final customer delivery. This role focuses on maximizing customer satisfaction while maintaining operational efficiency.

Planning

• Plan inventory replenishment in coordination with the involved departments based on received orders.

Coordination & Execution

• Consolidate, review, and verify incoming orders while coordinating proper execution with all involved teams to ensure complete and on-time deliveries to customers.
• Execute activities related to the creation of new customers and products within the corresponding platforms and systems.
• Collaborate with inventory, logistics, and production departments to ensure product availability and compliance with delivery timelines.
• Address customer inquiries and resolve issues related to orders, including delays, errors, or changes, providing accurate and timely updates.
• Prepare and analyze regular reports regarding order status, inventory performance, and other relevant operational metrics.
• Ensure compliance with internal procedures and company policies throughout all stages of order management.
• Identify opportunities to improve order management processes and propose solutions to increase operational efficiency and effectiveness.

• Ensure compliance with the key performance indicators (KPIs) established for the role.

• Bachelor's degree in Business Administration, Logistics, Industrial Engineering, or related fields.
• Minimum of 1-2 years of experience in similar roles within sales, operations, or customer service environments.
• Experience with order/inventory management platforms (OMS, CRM, ERP).
• Data analysis skills.
• Advanced Microsoft Excel proficiency.
• English-Spanish bilingual.