Business Operations Coordinator; Department - Bonnet Creek Resort

Overview

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company with a portfolio of resort, travel club, and lifestyle travel brands. We aim to put the world on vacation by turning vacation inspiration into exceptional experiences for millions of travelers worldwide.

Accountable for performing all facets of the operations department, including tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for guests, Sales & Marketing staff.

• Greet and qualify touring guests, collect and validate all guest information, assign tours to Sales Agents and provide information to Sales & Marketing department (15% time).
• Provide exceptional customer service to all guests, answer phones and guest questions professionally, assist property owners with contract questions or concerns (10% time).
• Distribute premiums to guests upon closure of presentation, complete daily gift, tour and contract reconciliation in all systems (20% time).
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and run reports; prepare and balance cash, down payments, site stats for Contract Department (20% time).
• File and secure all documents per procedures; maintain Property Owner Information per PII and PCI standards (5% time).
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners, assist Administrative Supervisor in support of Sales Staff, maintain legal documents (20% time).
• Assist Supervisor to provide additional administrative support to internal departments (Sales, Marketing, HR, Resort teams) (10% time).
• Perform other duties as needed.

• No travel required.

• High School Diploma.

• Computer skills required.
• Proficient in usage of the Central Reservation System (CRS) or EPNY (preferred).

• Proficient in Microsoft Word, Outlook, Excel.

• One year of general office experience.
• One year of customer service experience.

Coordinator may be required to make limited operational decisions when resolving owner issues or objections.

Coordinator may make limited operational decisions. Daily work verified to ensure accuracy and validation of all paperwork.

Coordinator is accountable to meet WCF Scorecard metrics, accounting deliverables, maintain cost of sales, product yield management, and ensure adherence to T+L SOP to secure company assets.

We offer comprehensive health and welfare benefits to associates working 30+ hours per week. Benefits include:

• Medical, Dental, Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (subject to eligibility)
• Wish day paid time to volunteer
• 401k with employer match (eligible after tenure)
• Legal and identity theft protection
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Note:

Temporary and/or seasonal associates are ineligible for Paid Time Off.

We are an equal opportunity employer, and all applications will be considered for employment without attention to membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.