Shift supervisor, Business

POSITION: Shift Supervisor

REPORTS TO: Guest Services Manager

STATUS: Full-Time – Hourly – Non-Exempt

The Guest Services Shift Supervisor will provide leadership and have oversight of Guest Service Professionals, Receptionists and the Community Health Initiative. The Guest Services Shift Supervisor requires a high level of detailed planning, organizational and problem solving abilities. The position of Guest Services Supervisor requires a high degree of professionalism, commitment and adaptability in order to effectively uphold Coalition Values and maintain an environment of dignity, respect and cooperation.

• Provide leadership to the campus in the absence of management.
• Provide direct supervision to Environmental Services Associates, Community Health Initiative staff, and Receptionists.
• Coordinate, maintain, and assist with dorm inspections, cleanup, and organization.
• Oversee the Community Health Initiative.
• Oversee the Guest Support Professionals in the absence of their direct supervisors.
• Responsible for the ordering of all cleaning supplies and supplies for the Community Health Initiative.
• Prepare and conduct performance reviews of those supervised.
• Oversee and conduct weekly dorm inspections with the assistance of the Housing Specialists.
• Review Incident Reports, provide feedback and training to staff, and submit in accordance with the timeframe of agency policy.
• Review, submit, and turn in all documentation related to Payroll in a timely manner.
• Act as the Agency Liaison with AARP, Re-employability, and OCCD, ensuring compliance requirements and internal coordination.
• Provide training and coaching for direct reports to enhance staff development.
• Maintain data, budget, and orders for the Community Health Initiative.
• Ensure the integrity of handling guest mail.
• Maintain records to be ready for audit in cooperation with the accounting department.
• Provide direct support to the Director of Guest Services and Information Technology.
• Responsible for interviewing, hiring, and dismissal of Environmental Service Associates, Receptionists, and Community Health Initiative staff.
• Perform any and all other duties as assigned by the Director of Guest Services and Information Technology.

• Must possess at least a high school diploma or GED.
• Must have leadership experience.
• Understanding of the homeless population is preferred.
• Strong communication and mathematical skills.
• Proficient in Microsoft Office, Word, and Excel.
• Must be willing to work flexible hours based on the needs of the agency.
• Bi-lingual candidates and Veterans are encouraged to apply.
• Must be able to sit for prolonged periods, talk, hear, and use hands and fingers to operate a computer, telephone, and other office equipment.
• Must be able to reach with hands and arms, stoop, kneel, or crouch.
• Occasionally lift and move up to 25 lbs.
• Must have vision capabilities, including the ability to adjust focus.

• Ability to provide leadership and manage staff.
• Excellent communication skills and ability to provide clear direction, training, and instructions to staff.
• Ability to be a team player.
• Ability to work proficiently with Microsoft Word, Excel, and Outlook Express.
• Strong organizational skills.
• Critical thinking and problem-solving skills.
• Effective time management, planning, and organization.
• Protect the confidentiality of employees and guests, verifying authorization before discussing sensitive information.
• Report to the Florida Abuse Hotline when there is knowledge or reasonable suspicion of child or vulnerable adult abuse, abandonment, neglect, or exploitation.
• Adhere to the Coalition’s policies and procedures while maintaining high levels of confidentiality and discretion.
• Maintain consistent and punctual attendance in accordance with Coalition policy.
• Contribute positively to the work environment by supporting new ideas and change when applicable.
• Represent the Coalition professionally at all times.
• Demonstrate high standards of integrity, accountability, and service in alignment with the Coalition’s values.
• Interpret and effectively communicate Coalition policies both verbally and in writing.
• Ensure that all confidential information is handled securely.