Business Operations Specialist

Business Operations Specialist

The Business Operations Specialist serves as the bridge between Sales, Operations, Production, and Customer Experience. Once a new customer agreement is finalized, this individual takes ownership of the onboarding and implementation process, ensuring a seamless transition from the sales cycle into operational execution. The role is responsible for understanding customer requirements, establishing inventory and forecasting strategies, coordinating internal teams, and ensuring customers are fully operational before transitioning them to the Customer Experience team for ongoing support.

Responsibilities

• Lead the onboarding process for new customers following handoff from the Sales team.
• Serve as the primary operational point of contact during implementation.
• Coordinate customer setup, inventory programs, forecasting requirements, ordering processes, and service expectations.
• Work closely with Sales, Production, Supply Chain, Finance, and Customer Experience teams to ensure successful launches.
• Develop onboarding plans, timelines, and operational readiness activities.
• Build strong customer relationships and establish trust during implementation.
• Ensure a smooth transition of fully onboarded customers to the Customer Experience team.
• Identify opportunities to improve processes, reporting, and operational efficiency.
• Support cross-functional projects focused on scalability, customer experience, and supply chain performance.
• Contribute to initiatives that improve forecasting accuracy, inventory turnover, and customer satisfaction.

Essential Skills

• 3-7 years of experience in commercial operations, supply chain, inventory planning, customer onboarding, implementation, account management, or related roles.
• Analytical and problem-solving skills.
• Experience working with forecasting, demand planning, or inventory management.
• Advanced Excel skills and experience with ERP/MRP systems.
• Excellent communication and stakeholder management abilities.

Additional Skills & Qualifications

• Experience in manufacturing, packaging, labels, print, distribution, or industrial products.
• Experience managing customer implementations or onboarding projects.
• Knowledge of inventory-managed programs and demand forecasting methodologies.
• Experience using business intelligence tools such as Power BI.

Work Environment

This role offers the opportunity to influence customer success, operational performance, inventory strategy, and business growth. You will work closely with leadership, gain exposure across multiple business functions, and help build the foundation for scalable growth. The work environment is fast-paced and growing, ideal for someone who thrives in such settings and wants to contribute to larger organizational goals. The position involves working collaboratively with cross-functional teams to ensure efficient operations and exceptional customer service.

Job Type & Location

This is a Contract to Hire position based out of Orlando, FL.

Pay and Benefits

The pay range for this position is $33.65 - $38.46/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Orlando,FL.

Final date to receive applications

This position is anticipated to close on Jun 30, 2026.