Operations Process Analyst

Operations Process Analyst

The Operations Process Analyst is a highly visible, senior individual contributor within the Operations Enablement team and plays a critical role in advancing Freeman's operational excellence, scalability, and continuous improvement efforts. This role applies advanced conceptual and practical knowledge of operations and process improvement, operates with a high degree of independence, and exercises sound judgment to solve complex operational challenges.

The Operations Process Analyst serves as a trusted resource for operations leaders and cross-functional partners, bringing a fresh, enterprise-wide perspective to evaluate, design, and optimize operational processes. The role owns ongoing process standards and improvement objectives, leads defined initiatives or work streams, and influences outcomes across multiple teams through data-driven insights and stakeholder collaboration.

This position will support our Operations Enablement team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be located in Dallas, TX; however, we are also open to candidates based out of:

• Atlanta, GA
• Las Vegas, NV
• Nashville, TN
• New Orleans, LA
• Orlando, FL
• San Antonio, TX

Operational Process Ownership & Improvement

• Serve as the primary owner for documenting, analyzing, and improving operational processes from an enterprise-wide perspective, including current- and future-state workflows, gap analyses, and transition roadmaps.
• Identify inefficiencies, risks, and improvement opportunities by synthesizing data from multiple sources and applying industry best practices and operational benchmarks.
• Translate complex operational requirements and process gaps into actionable improvement plans, pilot programs, and clearly defined success metrics for implementation and validation.

Independent Analysis & Judgment

• Operate with minimal supervision, independently prioritizing work and determining appropriate analytical approaches within broad organizational guidelines and standards.
• Solve complex, often ambiguous operational problems by exercising judgment, evaluating trade-offs, and taking new perspectives on existing solutions.
• Perform operational data analysis including KPI tracking, throughput measurement, resource utilization, and capacity modeling to support informed decision-making and continuous improvement efforts.

Cross-Functional Leadership & Influence

• Lead small to mid-sized operational improvement initiatives or work streams with manageable scope, risk, and resource requirements.
• Consult and partner with business stakeholders, Operations leadership, Project Management, and functional teams throughout process improvement initiatives and drive recommendations to meet needs outlined in project and operational scope.
• Influence without authority to drive process adoption, standardization, and sustained improvements across teams.

Business Acumen & Enterprise Impact

• Apply an understanding of how operational processes integrate across functions and contribute to broader organizational performance, scalability, and differentiation.
• Evaluate improvement opportunities in the context of downstream impacts, customer experience, and operational effectiveness.
• Ensure process designs and recommendations align with both internal operational goals and external best practices.

Documentation, Standards & Quality

• Develop and maintain high-quality operational documentation including SOPs, process maps, workflows, dashboards, and supporting materials in designated systems of record.
• Participate in quality management reviews to ensure operational procedures, process designs and improvement initiatives to ensure alignment with organizational standards and efficiency goals.
• Review operational deliverables for completeness, quality, and adherence to established performance and process standards.

Communication & Collaboration

• Communicate complex, technical, or sensitive operational findings and recommendations clearly and constructively to diverse audiences, from front-line staff to executive leadership.
• Facilitate discussions…