Hardware Logistics Manager

About Vax Care

Vax Care is a healthcare technology company focused on simplifying complex workflows for patients, doctors, nurses, office managers, and billers. Their vaccine management and LARC access platform is trusted by more than 20,000 active providers nationwide, delivering clarity and efficiency across the health‑care ecosystem.

Job Title:

Hardware Logistics Manager

Position Type:
Management

Work Setting:
In Office

Group/Division:
Operations

Reports to:

VP of Operations

FLSA:
Salary

As a key leader in Vax Care’s “Triple Aim” effort, you will manage the Hardware Logistics Team within the Customer Care Group. Your responsibilities include building and executing all logistics functions related to ordering, storing, shipping, and tracking Vax Care hardware hubs.

• Develop and manage a high‑performing team, ensuring consistent alignment with Vax Care’s Core Values and meeting quality, productivity, and effectiveness goals.
• Build and execute logistics functions for hardware, including ordering, storing, shipping, decommissioning, inventory level and team performance reporting, and maintaining appropriate supply levels.
• Oversee hub inventory: forecasting needs, monitoring and maintaining inventory levels, tracking hub locations, and ensuring accurate records in Salesforce.
• Handle hub order processing & fulfillment: receive and process hub requests, order hubs, set up and test hubs, monitor shipments, and guarantee on‑time delivery and functionality.
• Manage hub return process: ensure timely returns and correct application of charges for late or missing hubs.
• Lead the Hardware Agent teams: set clear expectations, provide direction, develop product knowledge, and foster a positive work environment.
• Act as the hardware SME, developing the organization, building a skilled team, identifying required resources, and driving engagement.
• Grow and develop team members: assess strengths and improvement areas, provide feedback and coaching, and create learning opportunities.
• Manage performance: set goals, conduct evaluations, offer constructive feedback, and address performance issues.
• Allocate resources and manage workflow: distribute budget, time, queues, and manpower to ensure efficient completion of tasks and achievement of goals.
• Collaborate with broader organization teams (Product, Hub, Sales, Customer Care, Creative, Onboarding, RCM, Inventory, etc.) to meet partner needs and create a cohesive partner experience.

• Prior logistics experience with a technology‑related customer support background.
• Strong history of managing teams that reach performance targets in complex, challenging environments.
• Demonstrated “Unstoppable Resourcefulness” – the ability to use creativity to achieve goals while maintaining balance between Grace and Candor.
• Humility and kindness, an ability to help others improve, and a “can‑do, will‑do” mindset.
• Proven use of data to drive and prove results.
• Exceptionally strong consultative and relationship skills.
• Leadership success on a project or team, with or without official title.
• Comfortable empowering people to find their own paths while providing needed guidance.
• Energy, creativity, and composure under pressure in a fast‑paced environment.
• Ability to manage varied responsibilities and stay on top of critical details.
• Results‑driven, execution‑oriented attitude, ready to take action.
• Experience managing a team and/or managing a team’s queue.

• Prolonged sitting or standing for extended periods, including standing during portions of a shift.
• Reliable commute to the office, on‑time attendance, and completion of an 8‑hour workday onsite.
• Repetitive hand, wrist, and finger motions for typing, mouse use, and paperwork handling.
• Visual acuity to view a computer screen and read documents over extended periods.
• Clear expression of ideas in English, effective communication with customers and co‑workers.
• Occasional lifting of up to 10–20 pounds to handle supplies or equipment.

• “Vax Care‑ness” (art of care) – nurturing and caring for team members.
• Belief in…